Charles Henson
FortLauderdale,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offers excellent technical abilities with software and applications, ability to handle challenging work.
Overview
14
14
years of professional experience
Work History
Server
S3 Sun Surf Sand
Fort Lauderdale, FL
08.2022 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Supervisor/Server Shift Leader
Terra Mare/Takato
Fort Lauderdale, FL
03.2019 - 07.2022
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Identified needs of customers promptly and efficiently.
Assembly Technician
General Motors
Brownstown , MI
03.2016 - 01.2019
- Inspected and validated all repairs before delivery.
- Managed workflow and productivity of projects on a daily task.
- Updated logs and job reports for all completed data on a daily basis.
- Operated various diagnostic tools to determine repairs and assembly.
- Operated hilo for commercial use.
- Handled assembly for general motors electrical engines.
- Managed all shipping and receiving for goods.
- Organized all parts received from shipping.
Warehouse Associate
ABC Warehouse
Taylor, MI
05.2013 - 02.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Technician
Kerksta Precast
Trenton, MI
04.2010 - 03.2013
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Used bolts, rivets and screws to fasten parts.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Inspected and validated repairs before delivery.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Updated logs and job reports for completed and pending service calls at shift end.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools and epoxy to safely splice cables.
- Operated various diagnostic tools to determine repair plans.
- Operated crane and hilo for commercial use.
Education
Some College (No Degree) - Business
Henry Ford College
Dearborn, MIHigh School Diploma -
Trenton High School
Trenton, MI06.2008
Skills
- High-volume dining
- Sales Techniques
- Quality control
- Safe food handling
- Personnel training
- Problem-solving skills
- Program support
- Document preparation
- Issue resolution
- Processing orders
- Critical thinker
- Supervision & leadership
- Documentation skills
- Software management
- Multitasking
- Troubleshooting
- Team building
- Strategic Planning
- Client Service
- Goal-Oriented
- Listening Skills
- Positive and professional
- Conflict Resolution
- Time Management
- Reliable and punctual
- Excellent communication skills
- Payment Processing
- Merchandising knowledge
- Work Planning and Prioritization
- Performance Management
- Analytical Thinking
- Decision-Making
- Attention to Detail
- Organizing and Categorizing
Timeline
Server
S3 Sun Surf Sand
08.2022 - 04.2024
Supervisor/Server Shift Leader
Terra Mare/Takato
03.2019 - 07.2022
Assembly Technician
General Motors
03.2016 - 01.2019
Warehouse Associate
ABC Warehouse
05.2013 - 02.2016
Technician
Kerksta Precast
04.2010 - 03.2013
Some College (No Degree) - Business
Henry Ford College
High School Diploma -
Trenton High School