Charles Horn
Dayton OH,OH
Summary
Skilled Server Trainer and Poker Dealer with a proven track record at restaurants and poker clubs. Excelled in delivering exceptional customer service and upselling techniques, boosting sales and client loyalty. Adept in continuous learning and product knowledge. Effectively trained new hires and adapted to emerging industry trends.
Overview
7
7
years of professional experience
Work History
Server / Server Trainer
The ChopHouse (Connors Concepts)
11.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Poker Dealer
Mad River Poker Club
03.2021 - 11.2021
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits.
- Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
Poker Dealer
Ruggles Poker Club
04.2018 - 01.2020
Education
Electrical Engineering Technology
Sinclair Community College
Dayton, OHMOS Certification - Electronics / Circuit Card Repair
Marine Corps Communications Electronics School
Twentynine Palms, CA08.1996
High School Diploma -
Carroll High School
Riverside, OH06.1995
Skills
- Exceptional customer service
- Sales Techniques
- Product and service knowledge
- Continuous learning mindset
Timeline
Server / Server Trainer
The ChopHouse (Connors Concepts)
11.2021 - Current
Poker Dealer
Mad River Poker Club
03.2021 - 11.2021
Poker Dealer
Ruggles Poker Club
04.2018 - 01.2020
Electrical Engineering Technology
Sinclair Community College
MOS Certification - Electronics / Circuit Card Repair
Marine Corps Communications Electronics School
High School Diploma -
Carroll High School
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