Charles Illan
Chicago,IL
Summary
Certified Pharmacy Technician with over 12 years of diverse experience in retail, specialty, and hospital pharmacy settings, both inpatient and outpatient. Bilingual in Spanish and English, demonstrating a strong ability to excel in fast-paced environments while ensuring exceptional patient care. Expertise includes prescription processing, medication dispensing, inventory management, and insurance verification, all aimed at delivering accurate and efficient pharmacy services. Committed to enhancing patient outcomes through meticulous attention to detail and a patient-centered approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
St Mary Of Nazareth
Chicago, IL
05.2021 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contacted patients to coordinate and schedule medication deliveries.
- Managed prescription insurance claims, including verification, billing, and troubleshooting rejections.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Restocked Pyxis automated dispensing system.
- Assisted in ordering medications to maintain adequate inventory levels.
- Participated in Meds-to-Beds program by delivering discharge medications directly to patients.
- Performed data entry of prescription and patient information.
Lead Pharmacy Technician
Scripts Rx Pharmacy
Oakbrook Terrace, IL
07.2015 - 02.2021
- Entered prescriptions that were faxed by a provider or pharmacy via Kofax software into the Salesforce software.
- Quickly and accurately printed prescription labels, filled prescriptions and packaged prescriptions for shipping.
- Contacted insurance providers as well as other pharmacies to collect accurate patient insurance information as well as verify coverage.
- Initiated prior authorization requests using CoverMyMeds software.
- Dedicated to providing customer assistance to vulnerable populations in health care that could not afford specialty medications elsewhere and ensured their needs were met.
- Contacted patients via email, and phone through the NICE Incontact call center software
- Processed prescriptions through Rx Simply using the Salesforce software.
- Trained new technicians on the various medication programs that the pharmacy offered, how to use the Nice Incontact call center software to contact patients, how to navigate and process a prescription through the Salesforce software and mainly on how to make the perfect call and provide excellent customer service to the patients.
- Supervised technicians on the calling center floor as well as coached them and answered any questions throughout the day.
- Managed and monitored workflow throughout the day.
Pharmacy Technician
Halsted Pharmacy
Chicago, IL
01.2014 - 07.2015
- Verify patient insurance, process claims
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
- Counted medications, filled prescriptions, and accurately labeled medications for dispensing.
- Entered and processed patients' prescriptions into internal system.
- Processed prescriptions efficiently, verifying patient information and dosage accuracy.
SMT Machine Operator
Andrew Technologies, INC.
Wheeling, IL
06.2012 - 01.2014
- Worked closely with quality and materials department to ensure quality.
- Program machines and reflow profiles for extensive range of electronic assemblies.
- Monitor and maintain equipment to meet company standards.
- Ability to identify problems with the fabrication/placement of components on PCB's.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL06-2010
Pharmacy Technician Certification -
04-2017
Skills
- Insurance billing
- Data Entry
- Pharmacy software proficiency
Certification
ExCPT Pharmacy Technician Certification
Languages
Fluent in reading, writing and speaking Spanish.
Timeline
Pharmacy Technician
St Mary Of Nazareth
05.2021 - 07.2025
Lead Pharmacy Technician
Scripts Rx Pharmacy
07.2015 - 02.2021
Pharmacy Technician
Halsted Pharmacy
01.2014 - 07.2015
SMT Machine Operator
Andrew Technologies, INC.
06.2012 - 01.2014
High School Diploma -
Roberto Clemente High School