Charles Landon Leyendecker
Saltgrass Steakhouse
League City,USA
12
years of professional experience
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Very capable restaurant manager and server that's experienced working in challenging environments. I consistently achieve operational goals while ensuring top-notch customer satisfaction.
Work History
Server
1 Year 2 Months- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Implemented upselling techniques to enhance guest experience and increase sales.
Restaurant Manager
6 Months- Reviewed staffing levels to meet operational needs and financial objectives.
- Kept dining areas, kitchen spaces, and restrooms in full health and safety compliance.
- Assisted employees in understanding guest needs, providing guidance, and constructive feedback.
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Developed weekly work schedule to meet business demands.
Restaurant Manager
8 Years 11 Months- Reviewed staffing levels to meet operational needs and financial objectives.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste.
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
- Investigated and resolved complaints regarding food quality, service and accommodations.
- Recruited, trained, and mentored new staff to deliver top-quality customer service.
Server
1 Year 10 Months- Recommended menu items based on customer preferences, showcasing product knowledge.
- Monitored dining area to anticipate customer needs, offering proactive service.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Trained new servers in company policies, guest service standards, and best practices.
- Achieved sales goals by promoting high-profit items and daily specials.
- Assisted other servers in maintaining clean dining areas during busy times.
Education
High School
Skills
Customer engagement
Passion for customer satisfaction
Employee supervision
Schedule coordination
Workflow planning
Reliability
Front of house management
Timeline
Server
Saltgrass Steakhouse
06.2025 - CurrentRead More
Restaurant Manager
Hearsay at Levy Park
12.2024 - 06.2025Read More
Restaurant Manager
Saltgrass Steakhouse
01.2016 - 12.2024Read More
Server
Texas Roadhouse
03.2014 - 01.2016Read More
Clear Falls
High School
Read More