Hi, I’m
Charles Leonard
Taylors,SC
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
years of professional experience
Work History
Transchicago Truck Group
Outside Sales Representative
03.2020 - 08.2023
Job overview
- Managed 40 accounts for all truck part needs.
- Delivered parts if warehouse forgot to deliver order.
- Built customer relationships and generated sales through product knowledge and product solutions to meet customer needs.
- Participated in monthly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Utilized customer feedback to identify new product opportunities and market trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with internal teams to fulfill orders and meet customer needs.
- Worked closely with cross-functional teams such as warehouse and service department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
Transchicago Truck Group
Inside Parts Sales
01.2017 - 12.2020
Job overview
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Maintained clean and neat parts counter and sales floor.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Cross sold related products when assisting customers with purchases, increasing average transaction values.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Passionate about learning and committed to continual improvement.
TransChicago Truck Group
Semi Truck Mechanic
01.2004 - 12.2017
Job overview
- Rebuilt diesel engines to restore their performance, extending life of valuable company assets.
- Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
- Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Very proficient in mechanical transmission issues, rebuilding of 10 and 13 speed transmissions, replacing clutch on older and newer dt12 transmissions.
Education
Universal Technical Institute of IllinoisLisle, IL
Vocational Certificate from Diesel And Industrial Hydraulics
08.2003
Skills
- Persuasive negotiator
- Motivated Team Player
- Canvassing
- Upselling strategies
- Opportunity Identification
- Positive outlook
- High Energy
- Relationship Building
Accomplishments
I was the top-performing parts salesman for the company after a year in one of the most competitive markets in the country, despite having no prior outside sales experience. Among a team of ten salesmen, I was the sole individual who achieved over a million dollars in parts sales within a single month.
Fishing, Target shooting, Going on hikes with wife and our dog.
Engaging in these activities brings balance to my life, allowing to disconnect from the demands of work and technology. They provide an opportunity to rejuvenate, connect with love ones, and appreciate nature.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureHealthcare benefits401k matchPersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outside Sales Representative
Transchicago Truck Group
03.2020 - 08.2023
Inside Parts Sales
Transchicago Truck Group
01.2017 - 12.2020
Semi Truck Mechanic
TransChicago Truck Group
01.2004 - 12.2017
Universal Technical Institute of Illinois
Vocational Certificate from Diesel And Industrial Hydraulics
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