Charles McClain
Madison,WI
Summary
Dynamic sales professional with a proven track record at TCC Wireless, excelling in upselling and customer service. Skilled in closing techniques and competitor analysis, I consistently exceed sales goals while fostering strong client relationships. My ability to provide technical support enhances customer satisfaction and drives repeat business.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Charter Communications
08.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Drafted, finalized and submitted paperwork to complete sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Sales Manager
TCC Wireless
09.2023 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Assistant Manager
TCC Wireless
05.2022 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Representative
TCC Wireless
04.2021 - 05.2022
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
Assistant Manager
Sky Zone Franchise Group
08.2020 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Leader
Sky Zone Franchise Group
11.2018 - 08.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Business
Madison Area Technical College
Madison, WIHigh School Diploma -
West High School
Madison, WI06-2021
Skills
- Upselling and cross selling
- Competitor analysis
- Sales training
- Technical support
- Sales reporting
- Customer service and care
- Product recommendation
- Objection handling
- Closing techniques
- Sales operation
- Exceeds sales goals
Timeline
Sales Specialist
Charter Communications
08.2024 - Current
Sales Manager
TCC Wireless
09.2023 - 08.2024
Assistant Manager
TCC Wireless
05.2022 - 09.2023
Sales Representative
TCC Wireless
04.2021 - 05.2022
Assistant Manager
Sky Zone Franchise Group
08.2020 - 04.2021
Team Leader
Sky Zone Franchise Group
11.2018 - 08.2020
No Degree - Business
Madison Area Technical College
High School Diploma -
West High School
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