Charles Moon
Rhome,TX
Summary
Compassionate Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
Worksquare
06.2023 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Recruiter Specialist
Trustaff
09.2021 - 05.2023
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
Manager of Installer Relations
Cooper Installation Services
04.2015 - 09.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed 60 installation crews and all personnel in the call center for customer service and scheduling of all new business
Sales Specialist - Flooring Department Manager
Lowes Home Improvment
04.2013 - 04.2015
- Increased sales revenue by developing and implementing strategic sales plans.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
No Degree - Business
North Central Texas College
Corinth, TX08.2003
High School Diploma -
Marcus High School
Flower Mound, TX05.2003
Skills
- Relationship Building
- Adaptability
- Customer Retention
- Upselling Techniques
- Account Management
- Customer Service
- Analytical Problem Solver
Timeline
Account Manager, Inside Sales
Worksquare
06.2023 - 12.2023
Recruiter Specialist
Trustaff
09.2021 - 05.2023
Manager of Installer Relations
Cooper Installation Services
04.2015 - 09.2021
Sales Specialist - Flooring Department Manager
Lowes Home Improvment
04.2013 - 04.2015
No Degree - Business
North Central Texas College
High School Diploma -
Marcus High School
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