Charles Nelson
Canton
Summary
Motivated Customer Service Professional experienced in team collaboration and problem-solving. Delivered exceptional service in fast-paced environments while driving sales growth and building client relationships in B2B markets. Fostered long-term partnerships through strategic communication and negotiation skills, adapting to market changes to achieve consistent results.
Overview
5
5
years of professional experience
Work History
B2B Sales Representative
South Point Michigan
Farmington Hills, MI
04.2026 - Current
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
- Provided training and support to junior sales staff, fostering team development and collaboration.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Sales Associate
South Point Michigan
Farmington Hills, MI
01.2026 - 04.2026
- Provided exceptional customer service by actively listening to client needs and offering appropriate product solutions.
- Trained new staff on operational procedures, fostering a collaborative team environment focused on achieving sales goals.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Member
Dunham's Sports
Canton, Michigan
09.2025 - 12.2025
- Assisted customers in selecting sports equipment and apparel.
- Operated cash register and processed customer transactions accurately.
- Stocked shelves with merchandise and ensured proper product placement.
- Provided product knowledge to enhance customer shopping experience.
- Handled customer inquiries and resolved issues promptly.
- Mastered tasks to quickly learn and maximize performance.
- Created positive first impression for customers with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Identified ways to enhance service and exceed job requirements.
Servant Leader Intern
CDF Freedom Schools
Detroit, Michigan
05.2025 - 08.2025
- Assisted in creating, implementing and monitoring an effective servant leadership program to ensure that the organization's vision and mission are achieved.
- Coordinated community events promoting literacy and education, increasing community engagement and awareness.
- Facilitated student engagement to promote participation and cultivate a positive learning environment.
- Supported implementation of educational programming for children in underserved communities, enhancing access to learning resources.
Gym Manager
Anytime Fitness
Canton, Michigan
02.2024 - 05.2025
- Oversaw daily gym operations to optimize member experience across all areas.
- Scheduled fitness classes and coordinated with trainers for optimal member experience.
- Conducted equipment maintenance checks to uphold safety standards throughout facilities.
- Assisted members with onboarding processes and guided them through gym services.
- Resolved customer complaints in a timely manner while upholding company policies.
- Ensured cleanliness and organization of facility to enhance member satisfaction.
Camp Counselor
Urban Methodist Youth Camp
Detroit, Michigan
08.2022 - 08.2024
- Led engaging activities for children to foster creativity and social interaction. in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Designed and implemented engaging activities that fostered teamwork and enhanced social skills among campers.
- Motivated camper participation in recreational activities through an enthusiastic and supportive leadership approach.
- Supervised daily camp operations to ensure a safe and fun environment.
- Facilitated group discussions to encourage camper participation and expression.
- Collaborated with staff to enhance program offerings based on camper feedback.
- Ensured cleanliness of facilities to maintain a healthy and safe environment for all participants.
Basketball Referee
Pickup Usa
Hamtramck, Michigan
08.2021 - 10.2021
- Officiated basketball games, ensuring fair play and adherence to rules.
- Monitored game flow and timing, ensuring smooth progression and engagement during matches.
- Signaled fouls and violations clearly to players and spectators, reinforcing understanding of game rules.
- Participated in training sessions to deepen understanding of game rules and improve officiating skills.
Education
High School Diploma -
Salem High School
Canton, MI06-2021
Skills
- Closing techniques
- Objection handling
- Sales drive
- Market Research
- Client Engagement
- Problem solving
- Adaptability
- Team collaboration
- Reliability
- Customer service
Timeline
B2B Sales Representative
South Point Michigan
04.2026 - Current
Sales Associate
South Point Michigan
01.2026 - 04.2026
Team Member
Dunham's Sports
09.2025 - 12.2025
Servant Leader Intern
CDF Freedom Schools
05.2025 - 08.2025
Gym Manager
Anytime Fitness
02.2024 - 05.2025
Camp Counselor
Urban Methodist Youth Camp
08.2022 - 08.2024
Basketball Referee
Pickup Usa
08.2021 - 10.2021
High School Diploma -
Salem High School