Charles Nix
Inverness
Summary
Dynamic Lead Technician with extensive experience at USIC Locating Services, excelling in technical troubleshooting and team leadership. Proven track record in optimizing workflows and enhancing customer relationships. Adept at training employees and resolving conflicts, ensuring compliance with quality standards to drive operational success.
Overview
37
37
years of professional experience
Work History
Lead Technician
USIC Locating Services
Inverness
01.1992 - Current
- Assisted junior technicians in resolving complex technical problems.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Built positive relationships with customers.
- Trained new technicians.
- Thoroughly investigated damages.
- Accurately located underground utilities.
- Resolved issues with customers, techs, and contractors.
Telephone Frame Technition
American Telecommunications
Crystal River
01.1989 - 01.1992
- Rewired central and remote office telephone switches for conversion to digital.
- Made phone calls to verify each line was properly connected.
- Rewired cross connect boxes and C.E.V.'s
Telephone Cable Splicer
Burnup and Sims
Inverness
01.1988 - 01.1989
- Spliced and repaired underground telephone cables.
- Installed and cut in new telephone pedestals.
- Soldered and formed lead sleeves to encapsulate lead/paper cables.
Education
GED -
Citrus High School
Inverness01-1991
Skills
- Technical troubleshooting
- Quality assurance
- Workflow optimization
- Customer relationship management
- Employee training
- Team leadership
- Project management
- Damage investigations
- Conflict resolution
- Effective communication
- Problem solving
- Workload management
- Critical thinking
- Customer relations
- Time management
- Teamwork and collaboration
References
References available upon request.
Timeline
Lead Technician
USIC Locating Services
01.1992 - Current
Telephone Frame Technition
American Telecommunications
01.1989 - 01.1992
Telephone Cable Splicer
Burnup and Sims
01.1988 - 01.1989
GED -
Citrus High School
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