Charles Osborne
Fort Worth,TX
Summary
Results-driven Sales Representative experienced in HVAC sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Confident in public speaking and one-on-one conversations.
Overview
13
13
years of professional experience
Work History
Comfort Advisor
Airco
03.2021 - Current
- Helped customers achieve comfort targets by closing 20-40 upgraded system installations each month.
- Handled over 15 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Maintained closing rate over 60% with dedicated follow up and exceptional customer relations skills.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Set up new contracts for products and services and coordinated transition to installation team.
Comfort Advisor
Rescue Air
01.2018 - 03.2021
- Managed all retail hvac sales as a contractor for the costco promotion
- Set up new contracts for products and services and coordinated transition to installation team.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Employed required company scripts and personal expertise to make consistent sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
Sales Associate
Dfw Shooting Sports
07.2015 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Air Framer
United States Marine Corps
06.2010 - 06.2015
Education
North Lamar High School
Paris, TX06.2010
Skills
- Outside Sales
- Residential HVAC
- Marketing Campaigns
- Effective Customer Communication
- Customer Service and Assistance
- Sales Proposal
- Duct Work
- Sales Agreements
- Schedule Appointments
Additional Information
After graduating from high school I joined the United state Marine Corp. I spent 5 years active duty with two tours over seas in the aviation wing. i ended my last year as a combat marksmanship instructor. in the marines i learned many technical skills, but i find the most beneficial skills i learned were intangible i.e clear communication and being able to communicate information to different types of people.
Timeline
Comfort Advisor
Airco
03.2021 - Current
Comfort Advisor
Rescue Air
01.2018 - 03.2021
Sales Associate
Dfw Shooting Sports
07.2015 - 01.2018
Air Framer
United States Marine Corps
06.2010 - 06.2015
North Lamar High School
Similar Profiles
Johnathan BraddyJohnathan Braddy
Union Millwright at AircoUnion Millwright at Airco
Estrella AndradeEstrella Andrade
Dispatch Coordinator at AircoDispatch Coordinator at Airco
Frederick ThornberryFrederick Thornberry
HVAC Installer at AircoHVAC Installer at Airco
Tevin SmithTevin Smith
Mechanical Technician at AircoMechanical Technician at Airco
Marcos SalazarMarcos Salazar
Civil Engineering Intern at Charles Crook ConsultingCivil Engineering Intern at Charles Crook Consulting