Matthew Castilleja
Everett ,WA
Summary
Dynamic leader with a proven track record at Discount Tire, adept in team leadership and revenue generation. Skilled in client relationship development and performance tracking, I excel in driving sales growth and operational excellence. Leveraging industry awareness and a goal-oriented mindset, I've significantly enhanced customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Comfort Advisor
West Mechanical Heating and Air Conditioning
Bellingham , WA
09.2023 - Current
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Grew annual business sales with strategic networking and marketing initiatives.
- Installed new HVAC equipment according to manufacturer specifications and local building codes.
- Inspected residential air ducts for signs of wear or damage.
- Networked to build client base and promote products to new and existing clients.
- Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
- Generated sales via networking events and home shows, fostering growth of current industry knowledge while connecting with potential clients.
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Performed troubleshooting on HVAC equipment to help identify customer needs.
General Manager of Operations
Discount Tire
Kirkland, WA
07.2008 - 08.2023
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified cost savings initiatives that could be implemented across all departments.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Built strong operational teams to meet process and production demands.
- Established quality assurance processes to ensure customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Measured and reviewed performance via KPIs and metrics.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed training programs for new employees, including orientation and onboarding activities.
Education
Skagit Valley College
Mount Vernon, WASkills
- Performance tracking
- Lead development
- Product presentation
- Outside sales
- Client relationship development
- Industry awareness
- Goal-oriented mindset
- Team leadership
- Product knowledge
- Continuous improvement
- Problem-solving abilities
- Sales strategy
- After-sales support
- Attention to detail
- Account management
- Sales reporting
- Negotiation
- Inventory management
- Customer relationship management
- Adaptability
- Multitasking capacity
- B2B and B2C sales
- Staff training
- Self motivation
- Revenue generation
- Teamwork
- Territory management
Accomplishments
Three Day company Record for Tire Sales. Out of 1100 stores nation wide.
Surpassed a 14 year Store record of 1 million dollars in tires sales in one month.
received a Company Presidents award.
Selected to represent the Region of WR/OR/ID/MT to facilitate training meetings for all levels of managers.
Affiliations
- camping
- fishing/hunting/archery
- football/golf/basketball
- quality family time
Timeline
Comfort Advisor
West Mechanical Heating and Air Conditioning
09.2023 - Current
General Manager of Operations
Discount Tire
07.2008 - 08.2023
Skagit Valley College
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