Charles Owens
Boston,MA
Summary
Dedicated Professional Bus Operator with MBTA, recognized for exceptional customer service and defensive driving skills. Achieved high rider retention through effective communication and timely transportation. Proficient in vehicle inspection and safety protocols, ensuring a secure environment for passengers. Committed to maintaining a positive work culture and enhancing company reputation for punctuality.
Overview
17
17
years of professional experience
Work History
Professional Bus Operator
MBTA
03.1974 - 02.1991
- Operated various bus models while adhering to safety protocols and regulations
- Assisted passengers with boarding, disembarking, and luggage handling
- Maintained cleanliness and organization of the bus interior during shifts
- Communicated effectively with dispatch to report delays or emergencies
- Learned route navigation using GPS systems for efficient travel
- Participated in training sessions on safety procedures and customer service
- Documented daily activities and incidents accurately in trip logs
- Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Managed fare collection efficiently while maintaining accuracy in accounting for revenue at the end of each shift.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Received excellent customer reviews for friendly, punctual transport services.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Operated large vehicles in difficult urban and rural conditions.
- Calculated and collected fares from passengers.
Education
Bachelor of Science - Sociology
Boston College
Chestnut Hill, MA01-1978
Skills
- Defensive driving
- Passenger assistance
- Vehicle inspection
Languages
English
Timeline
Professional Bus Operator
MBTA
03.1974 - 02.1991
Bachelor of Science - Sociology
Boston College