Charles Pace
Columbus,IN
Summary
Qualified manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FOH Manager
Upland Beer
10.2024 - 04.2025
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
General Manager
Bob Evans
11.2022 - 10.2024
- In charge of facility upkeep
- Ensuring all equipment/machines functioning at all times
- Preparing employee/manager schedules
- Handling employee disciplinary actions and terminations
- Trickling down information and informing staff of upcoming company promotions/changes
- Training new managers/employees
- Settling guest complaints
- Ordering produce/truck/alcohol orders
- Deep knowledge of all functions/positions within the restaurant
- The need to always improve one's self
General Manager/Manager
Red Lobster
04.2019 - 11.2022
- In charge of facility upkeep
- Ensuring all equipment/machines functioning at all times
- Preparing employee/manager schedules
- Handling employee disciplinary actions and terminations
- Trickling down information and informing staff of upcoming company promotions/changes
- Training new managers/employees
- Settling guest complaints
- Ordering produce/truck/alcohol orders
- Deep knowledge of all functions/positions within the restaurant
- The need to always improve one's self
Kitchen Manager
Red Lobster
04.2017 - 04.2019
- Winner of Lighthouse Award which is given to the top 20% performing restaurants
- Responsible for 10-20k Truck orders each week
- Keeping a close eye on waste and ensuring goals regarding waste are met
- Training new kitchen employees
- Working on grill, sauté, fry, and plate assembly
- Having deep knowledge of menu and foods within the establishment
- Preparing schedules for FOH/HOH employees
Server/Bartender
Red Lobster
09.2016 - 04.2017
- Suggestive selling
- Customer service
- Learning drink recipes and alcohol/liquors
- Multitasking
Security Officer
Sercuritas Security Services
09.2011 - 09.2016
- Routine patrols
- Writing incident reports
- Transporting employees
- Loss prevention
- Settling disputes
- Enforcing company policies depending on the contracted site
Team 2 trainer
CEC Entertainment, Inc
10.2009 - 09.2011
- Fixing broken down games
- Training new employees
- Cooking in the kitchen
- Cleaning the facility
- Customer service
Education
Associate's degree - Criminal Justice
Ivy Tech Community College
Columbus, IN08.2019
Skills
- Culinary Experience
- Restaurant Management
- Kitchen Management Experience
- Food Preparation
- Food Safety
- Profit & Loss
- Catering
- Labor Cost Analysis
- Cooking
- Time Management
- Food Production
- Restaurant Experience
- Inventory Control
- Staffing
- Bartending
- Serving
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
Certification
ServSafe, 01/01/21, 09/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
FOH Manager
Upland Beer
10.2024 - 04.2025
General Manager
Bob Evans
11.2022 - 10.2024
General Manager/Manager
Red Lobster
04.2019 - 11.2022
Kitchen Manager
Red Lobster
04.2017 - 04.2019
Server/Bartender
Red Lobster
09.2016 - 04.2017
Security Officer
Sercuritas Security Services
09.2011 - 09.2016
Team 2 trainer
CEC Entertainment, Inc
10.2009 - 09.2011
Associate's degree - Criminal Justice
Ivy Tech Community College