Charles Percell

- Enforces DOT compliance for hours-of-service logs, pre-trip inspections, and delivery documentation, achieving zero safety violations.
- Manages full-cycle staffing processes, including hiring and terminations, ensuring adequate delivery capacity during peak volume.
- Conducts performance reviews and disciplinary actions for [11] drivers, enhancing delivery productivity across [11]-route operations.
- Provides real-time dispatch support to drivers, troubleshooting delivery exceptions and rerouting to uphold on-time performance.
- Schedules preventive maintenance for [16]-vehicle fleet, minimizing downtime while maintaining [99.8]% on-time delivery rate.
- Collaborates with FedEx Ground operations to resolve delivery disputes and customer escalations, safeguarding contract performance.
- Conducts interviews to assess eligibility of prospective employees for delivery roles.
- Serves as backup driver during call-offs and high-volume periods to prevent service failures.

- Enforces DOT compliance for hours-of-service logs, pre-trip inspections, and delivery documentation, achieving zero safety violations.

- · Conductes monthly safety audits to identify workplace hazards, compliance gaps, and opportunities for improvement.

· Implementes corrective action plans that strengthened safety practices and reduces workplace incidents.

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- Delivered [150] packages daily in Durham, ensuring safety with zero accidents or DOT violations over two years.
- Optimized route planning to enhance delivery schedules and improve time efficiency.
- Maintained accurate logs of mileage, fuel consumption, and delivery records.
- Operated delivery vehicles following safety regulations and company policies.
- Inspected vehicles daily to ensure proper functioning and safety compliance.
- Trained new drivers on FedEx routes and procedures to ensure compliance and effective operations.

• Supervised a 15-person operations team for daily mission planning, training rotations, and deployment readiness within a 75+ battalion.
• Managed a 50-vehicle fleet valued over $1 million, ensuring equipment readiness with zero mission-critical failures.
• Trained and evaluated National Guard units across the southern region, standardizing leadership protocols to enhance readiness scores by [97]%.
• Coordinated logistics for National Guard training exercises, including vehicles, weapons, communications, rations, and aircraft, achieving zero mission delays.
• Maintained safety program with zero incidents, conducting monthly safety briefings for all personnel.
• Redesigned motor pool layout to increase vehicle capacity by [15]%, optimizing asset utilization without expanding facilities.
• Developed comprehensive training plans and operations to meet objectives for full mission capability.
• Ensured continuous improvement in operational processes through effective leadership and resource management.