Charles Pitts-Rutherford
Philadelphia,PA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
15
15
years of professional experience
Work History
Concierge
Peter Louis
02.2022 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Staffing Coordinator
Tiffany
03.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Staff Member
Luther Wood
01.2018 - 04.2021
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Provided technical assistance to customers utilizing remote support tools.
- Updated database records accurately and consistently to maintain up-to-date information on clients and projects.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Attended training sessions to stay updated on procedures and services.
- Organized and maintained filing systems to ensure easy access to important documents.
Project Homes
Luther Woods
04.2017 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Outreach Coordinator
Carol Tomas
04.2016 - 08.2020
- Actively participated in community outreach initiatives to promote positive relationships between military personnel and local residents.
- Supported event planning efforts for special programs, resulting in successful community outreach initiatives.
- Coordinated community outreach programs aimed at raising awareness around various mental health topics affecting young people.
RHD New Sart
Carol Tomas
06.2009 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Imhotep Institute Chigh School
Philadelphia, PANo Degree - Graphic Design
The Art Institute of Philadelphia
Philadelphia, PA06.2017
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Schedule Management
- Employee Onboarding
- Onboarding Processes
- Background checking
- Employee Relations
- Background Checks
- Budget Tracking
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
Timeline
Staffing Coordinator
Tiffany
03.2022 - 06.2022
Concierge
Peter Louis
02.2022 - 05.2024
Staff Member
Luther Wood
01.2018 - 04.2021
Project Homes
Luther Woods
04.2017 - 08.2020
Outreach Coordinator
Carol Tomas
04.2016 - 08.2020
RHD New Sart
Carol Tomas
06.2009 - 08.2014
High School Diploma -
Imhotep Institute Chigh School
No Degree - Graphic Design
The Art Institute of Philadelphia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Lezlie MedinaLezlie Medina
Production Foreman at Peter Pan seafood Inc, Peter Pan Seafood LLCProduction Foreman at Peter Pan seafood Inc, Peter Pan Seafood LLC
Jennifer HollenkampJennifer Hollenkamp
Senior Director of Marketing at Explore St. Louis (dba St. Louis Convention & Visitors Commission)Senior Director of Marketing at Explore St. Louis (dba St. Louis Convention & Visitors Commission)
Kelly ParksKelly Parks
Registered Nurse at St. Louis County Department of Public Health-St. Louis, MORegistered Nurse at St. Louis County Department of Public Health-St. Louis, MO
Antonio Gray JrAntonio Gray Jr
Weld/Mechanic Instructor at Philadelphia Technician Training InstituteWeld/Mechanic Instructor at Philadelphia Technician Training Institute
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy