Charles Porter
WICHITA,KS
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
WICHITA, KS
08.2018 - Current
- Coached employees on interactions with customers to drive exceptional service.
- Maintained cleanliness and organization of work area.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured compliance with health and safety regulations.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Performed daily opening and closing duties such as setting up registers, counting money.
Sales Associate
Big Lots
Wichita, KS
06.2020 - 02.2021
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Wichita High School South
Wichita, KS05-2020
Skills
- Shift leadership
- Workplace safety
- Supply ordering
- Relationship building
- Accurate money handling
- Delegating work
Timeline
Sales Associate
Big Lots
06.2020 - 02.2021
Shift Manager
McDonald's
08.2018 - Current
High School Diploma -
Wichita High School South
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