Charles Raspberry
Cedar Rapids,IA
Summary
Proven leader with extensive experience as Assistant General Manager at Hardee’s, adept in operations management and team leadership. Excelled in enhancing customer retention by enforcing quality assurance and resolving issues swiftly, boosting approval ratings. Skilled in employee scheduling and relations, successfully driving team performance and profitability.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Hardee’s
10.2022 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Assistant General Manager
Wendy's
06.2020 - 10.2022
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Education
High School Diploma -
Davenport Central
Davenport, IASkills
- Employee Scheduling
- Employee Relations
- Operations Management
- Workflow Coordination
- Team leadership expertise
- Customer Retention
- Staff Management
- Food safety and sanitation
Timeline
Assistant General Manager
Hardee’s
10.2022 - Current
Assistant General Manager
Wendy's
06.2020 - 10.2022
High School Diploma -
Davenport Central
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