Charles Reed, RHIA
San Antonio,TX
Summary
Account Coordinator with extensive expertise in managing over 8,000 user accounts and supporting Clinical Information Systems. With 15+ years of experience in healthcare and account management, excels in EMR systems, problem-solving, and training. Demonstrates strong collaboration with cross-functional teams to enhance system functionality and user satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Coordinator
DeepMile
10.2023 - Current
- Extensive collaboration with Training Site Lead and Site Integrators to ensure end user roles and accounts are operating as designed
- Active public trust clearance
- Responsible for management of 8,000 user accounts including provisioning, modification, suspensions, deactivations, credentialing, and reactivations
- Manage training schedule for computer based and instructor led trainings
- Assists end user with troubleshooting various EMR issues
- Support and schedule meetings, deployment activities, and sustainment planning
- Manage ticket Que and routing tickets through service now platform
- Collaborates with Training Roles Managers and other personnel working on MHS GENESIS related issues at other MTFs within the DHA enterprise
- Preferred experience in supporting Clinical Information Systems (CIS) training, tools, software installs and upgrades, preparing classrooms, facilities, and necessary equipment for classes or supporting EHR efforts
- Manage training rosters, user role assignments, and load provider credentials
- Forecast manpower requirements for trainers (trainer staff onsite)
- Track and facilitate action items related to implementation and sustainment
- Support site scheduled events deployment activities, and sustainment planning
- Support and facilitate gap analysis of events’ output data.
Clinical Functions Advisor
DeepMile
05.2020 - 10.2023
- Provided training in multiple EHR applications to include: MHS Genesis, MHS Video Connect, PRT (paper record tracking), Ahlta, CHCS, HAIMS, CliniComp, and Essentris
- Design, plan, organize, and direct orientation and training programs for employees (through Train the Trainer) or customers
- Offer specific training programs to help workers maintain or improve job skills
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Develop alternative training methods if expected improvements are not seen
- Evaluate training materials prepared by instructors, such as outlines, text, or handouts
- Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts
- Supervise, evaluate, or refer instructors to skill development classes
- Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
Health care disability coordinator
Life health llc
01.2017 - 10.2019
- Military EMR, Documenting Patient history, typing up reports for health care providers for VA Contract.
Hospital Corpsman
USN
12.2009 - 12.2014
- Provided direct patient care to assigned patients, observed, recorded, and reported, vital signs, height weight, general overall appearances, mental and physical state of being, as well as other signs and symptoms of diagnosis and treatments
- Administered patient medications of all routes
- Maintained exceptional IMR percentages within the medical department
- Utilized medical operating systems SAMS/ AHLTA/MRRS etc.
- Performing routine procedures: Assisted and took part in hundreds of procedures including I&D's, Foley Catheters, suturing, debridement of wounds, placement of casts to injured patients
- Maintained exceptional IMR immediate medical readiness percentages within the medical department to receive multiple high scores for navy wide ships mandated assessments
- Hospital Education & Training - Walter Reed National Military Medical Center - Bethesda MD - Trained 72 hospital corpsman on IV therapy skills
- All 72 corpsman successfully fulfilled all required competencies and met the requirements as per Walter Reeds protocols, department standards of practice, and National Intravenous Standard Associations (NITA)
- Provided direct nursing care to assigned patients, observed, recorded, and reported, vital signs, height weight, general overall appearances, mental and physical state of being, as well as other signs and symptoms of diagnosis and treatments
- Administered patient medications of all routes except IV push within the guidelines of nursing practice at the facility
- Recognized and responded to codes and performed resuscitative procedures
- Checked in over 7200 patients
- Successfully inserted 781 iv catheters in patients (adult and pediatric)
- Assisted and took part in 1280 procedures including I&D's, Foley Catheters, suturing, debridement of wounds, placement of casts to injured patients
- Assisted and performed basic EEG and EMG procedures on hundreds of patients in the neurology department
- Maintained neurologists patient calendar as well as departmental calendar and EMR programs
- Checked in hundreds of patients to see neurologist obtaining vital signs, history of present illness, surgical history, and current and previous medications.
Education
Bachelor's - Health information management
American Military University
01.2019
Associate - Biology Pre-Nursing
San Antonio College
San Antonio, TX01.2016
Skills
- EMR Systems/MHS Genesis/Legacy Systems
- EHR’s
- Leadership
- Medical Terminology
- Problem Solving
- Management
- SQL - Intermediate
- Python - Intermediate
Certification
- RHIA Certification, 272623
- Google Cybersecurity Certificate, 10/01/24
Military Service
USN, United States, 12/01/09, 12/01/14, Hospital corpsman
Timeline
Account Coordinator
DeepMile
10.2023 - Current
Clinical Functions Advisor
DeepMile
05.2020 - 10.2023
Health care disability coordinator
Life health llc
01.2017 - 10.2019
Hospital Corpsman
USN
12.2009 - 12.2014
Associate - Biology Pre-Nursing
San Antonio College
Bachelor's - Health information management
American Military University
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