Charles Renard
Alpena,MI
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Bigby Coffee as a Shift Lead. Proven ability in team motivation and employee training, ensuring quality control and exceptional guest service. Adept at handling cash transactions and maintaining a safe, organized environment. Seeking a rewarding opportunity to leverage these skills.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Bigby Coffee
06.2024 - 11.2025
I joined as a Barista and worked up to a shift lead through good customer service. I held the position of shift lead for eight months, and eventually quit my job to eventually find something more rewarding in the future.
Crew Member
McDonald's
12.2022 - 02.2024
- Assisted customers with menu selections and provided recommendations.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Operated kitchen equipment effectively to support food preparation tasks.
- Handled cash transactions accurately and processed payments efficiently.
Education
High School Diploma -
Homeschool
Alpena, MI06.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Quality control
Certification
CMA
BLS
Stop the bleed
Timeline
Shift Lead
Bigby Coffee
06.2024 - 11.2025
Crew Member
McDonald's
12.2022 - 02.2024
High School Diploma -
Homeschool