Charles Ross
Akron
Summary
Dynamic Assistant Store Manager at Home Depot with a strong track record in employee training and conflict resolution. Proven expertise in visual merchandising and safety compliance, driving teams to consistently exceed performance targets while delivering exceptional customer service. Highly skilled in coaching associates to foster a collaborative and productive work environment. Committed to continuous improvement and operational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Home Depot
Canton
09.2010 - Current
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Ellet High School
Akron, OH06-1995
Skills
- Employee training
- Visual merchandising
- Safety compliance
- Conflict resolution
- Communication skills
- Leadership skills
- Mentoring and coaching
- Problem solving
- Customer service
- Performance coaching
Languages
Spanish
Limited
Affiliations
- Hunting and fishing
- Spending time with family and dogs
Accomplishments
- Diamond Homer award winner
Timeline
Assistant Store Manager
Home Depot
09.2010 - Current
High School Diploma -
Ellet High School
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