Charles Simpson
Rustburg,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Kohl's Department Stores
03.2018 - Current
- Brought bottom ranked store to top 20-percent.
- Increased profit by streamlining operations.
- Increased service rating from bottom 10-percent to top 20-percent.
- Recognized work performance to promote a positive culture.
- Cultivated a customer-focused shopping environment.
- Trained new employees on best practices and service standards.
- Optimized displays and appearance via strategic merchandising.
- Successful recruitment; attracted top talent to fill key positions.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Strategically scheduled team members to maintain optimal staffing levels while reducing payroll.
Assistant Store Manager
Kohl's Department Stores
06.2016 - 03.2018
- Maximized sales and minimized shrink through excellent service.
- Recruited, interviewed, and hired top talent.
- Trained associates in customer service and sales techniques.
- Performed audits to ensure compliance in all areas.
- Fostered a positive culture by treating everyone with respect.
- Worked with managers to implement division of responsibilities.
- Recognized problem areas and effectively reduced errors to increase profit margins.
Store Manager/District Training Manager
Pacsun
05.2013 - 06.2016
- Trained staff to deliver outstanding customer service.
- Corrected issues in a tactful and effective manner.
- Fostered a positive environment for team and individual growth.
- Worked closely with district manager to build store brand.
- Kept daily record of sales and transactions.
- Recruited top-talent for the district.
Education
Master Of Business Administration -
Liberty University
Lynchburg, VA2016
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA2014
Skills
- Strategic planning
- Project management
- New employee orientation
- Corrective action planning
- Employee relations
- Training and mentoring
- Customer focused
- Leadership development
- Policy enforcement
- Store merchandising
- Inventory control
- Recruitment
Timeline
Store Manager
Kohl's Department Stores
03.2018 - Current
Assistant Store Manager
Kohl's Department Stores
06.2016 - 03.2018
Store Manager/District Training Manager
Pacsun
05.2013 - 06.2016
Bachelor of Science - Psychology
Liberty University
Master Of Business Administration -
Liberty University
Similar Profiles
Evan LeahyEvan Leahy
Merchandising Manager at Kohl's Department Stores, IncMerchandising Manager at Kohl's Department Stores, Inc
Tess GarmanTess Garman
Store Manager at Kohl's Department Stores, IncStore Manager at Kohl's Department Stores, Inc
Brandon GlogauBrandon Glogau
Cashier Supervisor at Kohl's Department Stores, IncCashier Supervisor at Kohl's Department Stores, Inc
Alex ReynoldsAlex Reynolds
CDL Truck Driver at First FleetCDL Truck Driver at First Fleet
Wendy MaysWendy Mays
Cashier at HEAS ENERGYCashier at HEAS ENERGY