Charles Smith
London,KY
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
4
4
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
London
05.2026 - Current
- Supervised department associates at Lowe's home improvement store.
- Managed daily merchandising and sales floor recovery.
- Trained associates on customer service and store procedures.
- Resolved customer complaints in a timely manner.
- Instructed employees on new processes and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
Sales specialist
Lowes Home Improvment
Corbin, Kentucky
05.2022 - 06.2026
- Developed and implemented sales strategies to increase customer base.
- Explained flooring, appliances, and tool features using Lowe's sales knowledge.
- Assisted customers with product selection across Lowe's home improvement departments.
- Processed sales transactions through Lowe's point-of-sale system.
- Prepared special orders and managed customer pick-up details.
- Supported Pro customers with quotes, product sourcing, and order follow-up.
- Maintained accurate product displays and updated aisle signage.
- Guided customers through warranties, installation options, and service plans.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Stayed up to date on company products and services to support sales objectives.
- Participated in team meetings to review progress against objectives set by management.
Education
Sandwich Hogh School
Sandwich, ILSkills
- Retail operations
- Merchandising standards
- POS systems
- Inventory control
- Sales growth
- Customer relations
- Team leadership
- Leadership
- Coaching feedback
- Performance reviews
- Conflict resolution
Timeline
Department Supervisor
Lowes Home Improvment
05.2026 - Current
Sales specialist
Lowes Home Improvment
05.2022 - 06.2026
Sandwich Hogh School