Charles Stewart
Dallas,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, notably with Aegis Communications. Expert in customer service and order picking, demonstrating exceptional problem-solving abilities and empathy. Achieved significant improvements in quality control and customer loyalty, leveraging outstanding communication skills and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Cashier
Cedar Village Market
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Picker Packer
DHL/Nike
11.2022 - 05.2024
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Picker Packer
Amazon
04.2019 - 01.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Picker Packer
Woot Inc.
01.2021 - 03.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Picker Packer
Neiman Marcus Distribution
01.2021 - 12.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Agent
Aegis Communications
12.2014 - 10.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
Just Energy
01.2015 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
T.Davis Independent School
Dallas, TX06.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Order Picking
- Warehouse Safety
- Quality Control
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Customer Complaint Resolution
Timeline
Cashier
Cedar Village Market
06.2024 - Current
Picker Packer
DHL/Nike
11.2022 - 05.2024
Picker Packer
Woot Inc.
01.2021 - 03.2022
Picker Packer
Neiman Marcus Distribution
01.2021 - 12.2021
Picker Packer
Amazon
04.2019 - 01.2024
Customer Service Representative
Just Energy
01.2015 - 11.2015
Customer Service Agent
Aegis Communications
12.2014 - 10.2017
High School Diploma -
T.Davis Independent School
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