Charles Tomlinson
Newport,NC
Summary
Proven track record at Awe Outdoors, enhancing customer satisfaction and streamlining operations. Excelled in customer service and problem-solving, significantly improving transaction accuracy and operational safety. Demonstrates exceptional teamwork, collaboration, and self-motivation, adept in electrical and handyman tasks.
Overview
13
13
years of professional experience
Work History
Sales Associate
Awe Outdoors
01.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery Truck Driver
Awe Outdoors
01.2016 - 02.2019
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
Heating and Cooling Technician
Coastal Home Services
01.2012 - 12.2015
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Repaired and replaced heating and air conditioning systems for commercial customers in several different industries.
- Led training sessions for junior technicians to improve their skills in diagnosing and repairing complex HVAC problems.
Education
Basic Law Enforcement Training - Law Enforcement
Carteret Community College
Morehead City, NC01.2013
No Degree - General
Cape Fear Community College
Wilmington, NC12.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Electrical Knowledge
- Handyman skills
- Construction knowledge
- Conflict Resolution
- Self Motivated (works well alone)
Timeline
Sales Associate
Awe Outdoors
01.2019 - Current
Delivery Truck Driver
Awe Outdoors
01.2016 - 02.2019
Heating and Cooling Technician
Coastal Home Services
01.2012 - 12.2015
Basic Law Enforcement Training - Law Enforcement
Carteret Community College
No Degree - General
Cape Fear Community College
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