CHARLES TRAN
Lakeland,Fl
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
Work History
Senior Service Technician
City Furniture
08.2021 - Current
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
Merchandise and Stocking Associate
Walmart
04.2019 - 12.2020
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Outside Lawn and Garden Associate
Lowe's Companies Inc
11.2017 - 08.2018
- Reliable and upbeat [Outside Lawn and Garden Associate] successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs
- Knowledgeable about product merchandising, payment processing and cleaning
- Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic
- Highly motivated Sales Associate with extensive customer service and sales experience.
Education
Some College (No Degree) - Health and Physical Education
Austin Peay State University
Clarksville, TNHS Diploma - Health and Physical Education
Dickson County High School
Dickson05.2018
Skills
- Machine Operation
- Hardware Repair
- Attention to Detail
- Flexible and Adaptable
- Customer Service
- Work with Minimal Supervision
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Documented and resolved Customer oriented issue which led to Long-term relationship with customer
Timeline
Senior Service Technician
City Furniture
08.2021 - Current
Merchandise and Stocking Associate
Walmart
04.2019 - 12.2020
Outside Lawn and Garden Associate
Lowe's Companies Inc
11.2017 - 08.2018
Some College (No Degree) - Health and Physical Education
Austin Peay State University
HS Diploma - Health and Physical Education
Dickson County High School
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