Charles Wolfe
Summary
Highly proactive manager with over 20 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
The Original Pancake House
06.2022 - Current
- Managed staff driving a positive guest experience
- Interviewing, hiring and onboarding of restaurant staff
- Attentive scheduling for expected sales and employee strengths
- Analytical cost controls on food and staff labor
- Establish new standards for FOH training and standards
- Year over year sales growth
Restaurant Manager
Eddie's Place, LLC
08.2016 - 05.2022
- Trained and coached team members to create and maintain a great guest experience
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Reconciled cash and credit card transactions to maintain accurate records
- Conducted health and sanitation evaluations to identify and remedy any violations immediately
- ServeSafe Certification
Reader/Test Scorer Temporary Position
Measurement Incorporated
02.2016 - 08.2016
Catering Coordinator
Olive Garden
09.2006 - 05.2015
- Communicated with customers to determine event goals and deliver quotes.
- Coordinated with General Manager to ensure proper product levels & correct staffing for future commitments.
- Trained new employees on correct procedures for safe food handling.
- Maintained inventory of bar assets.
- Extensive cash handling responsibilities, balanced daily financial records.
Education
Bachelor of Arts - English
University of South Carolina - Columbia
Columbia, SC05.2000
Skills
- Staff management
- Results-oriented
- Passion for guest satisfaction
- Strong work ethic
- Diverse background
- Effective communication & organization skills
- Naturally inquisitive
- Interpersonal skills
Timeline
Restaurant Manager
The Original Pancake House
06.2022 - Current
Restaurant Manager
Eddie's Place, LLC
08.2016 - 05.2022
Reader/Test Scorer Temporary Position
Measurement Incorporated
02.2016 - 08.2016
Catering Coordinator
Olive Garden
09.2006 - 05.2015
Bachelor of Arts - English
University of South Carolina - Columbia
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