Summary
Overview
Work History
Education
Skills
Timeline
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Charles Kevin Castleberry

Ballwin,MO

Summary

Proven leader at Just John Nightclub, adept in cash handling and decision-making, enhanced team performance through effective training and motivation. Fostered a customer service-focused environment, securing a loyal clientele at Nadine’s Gin Joint by delivering exceptional service. Excelled in managing high-volume events, demonstrating a results-driven approach with a blend of hard and soft skills.

Overview

12
12
years of professional experience

Work History

Day Manager/Bartender

Just John Nightclub
08.2017 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Handled deliveries and personal liaison to liquor representatives.
  • Maintained thorough knowledge of current industry trends allowing informed decision making and improved customer experiences.
  • Boosted team morale with effective communication and motivational strategies.

Bartender

Nadine’s Gin Joint
02.2013 - 08.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Some College (No Degree) - Musical Theatre

Webster University
Webster Groves, MO

High School Diploma - General Education

Sikeston Sr. High School
Sikeston, MO
05.1988

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Project Management
  • Operations

Timeline

Day Manager/Bartender

Just John Nightclub
08.2017 - 09.2024

Bartender

Nadine’s Gin Joint
02.2013 - 08.2017

Some College (No Degree) - Musical Theatre

Webster University

High School Diploma - General Education

Sikeston Sr. High School

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Charles Kevin Castleberry