Rental Property Manager
Southside Apartments
Huntington, WV
09 1999 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
- Implemented energy-efficient upgrades to properties when appropriate, resulting in lower utility costs for tenants and improved sustainability ratings overall.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Reduced maintenance requests by routinely inspecting and cleaning apartment units in preparation for new tenants.