Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Charlette Hollingshed

Gray,GA

Summary

Diligent service oriented professional with 8+ years of high paced restaurant and retail experience combined. Looking to apply proven organizational and technical skills in a company that offers professional advancement as well as personal growth.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

The Juicy Crab
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Server

Cracker Barrel
06.2014 - 05.2019
  • Management of time to ensure professional dining experience
  • Communicate with employees and management for assistance and team related activities
  • Maintained serving standards and followed all regulations while performing duties
  • Adapted to different computer systems and programs
  • Developed relationships with customers to facilitate stable work experience

Cashier

C & J's Supermarket
05.2011 - 05.2014
  • Established or identify prices of goods, services or admission, and tabulate bills using calculators, POS cash registers, or optical price scanners
  • Answered customer questions, and provided information on procedures or policies
  • Calculated total payments received during a time period, and reconcile this with total sales
  • Assisted with duties in other areas of the store, bagging and carrying out customer items
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans

Education

High School Diploma -

Earnest Saloon Academy
Macon, GA
05.2007

Skills

  • POS
  • Customer Service
  • Organizational Skills
  • Server
  • Fast learner
  • Sales

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Store Manager

The Juicy Crab
02.2024 - Current

Server

Cracker Barrel
06.2014 - 05.2019

Cashier

C & J's Supermarket
05.2011 - 05.2014

High School Diploma -

Earnest Saloon Academy

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Charlette Hollingshed