Charli Hill
St. Petersburg,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lifeline Systems Inc., D/b/a Lifequest
Saint Petersburg, FL
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Boutique Sales Associate
The Shop
Saint Petersburg, FL
01.2023 - 01.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with returns and exchanges according to store policy.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Staff Member
Chattanooga Golf and Country Club
Chattanooga, TN
09.2021 - 04.2022
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science -
Chattanooga State Community College
Chattanooga, TN05-2021
Skills
- Call escalation
- Relationship building
- Time management
- Order processing
- Computer proficiency
- Microsoft outlook
- Live chat support
- Microsoft PowerPoint
- Opening and closing accounts
- Sales closing
Timeline
Customer Service Representative
Lifeline Systems Inc., D/b/a Lifequest
01.2024 - Current
Boutique Sales Associate
The Shop
01.2023 - 01.2024
Customer Service Staff Member
Chattanooga Golf and Country Club
09.2021 - 04.2022
Associate of Science -
Chattanooga State Community College
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