Charli Mcginty
Canyon Lake ,CA
Summary
Dynamic and dedicated professional with extensive experience as a Restaurant Hostess at Stubriks Steakhouse & Bar. Expert in customer service and conflict resolution, I excelled in optimizing guest experiences and managing reservations. Recognized for maintaining a welcoming atmosphere and enhancing satisfaction through effective communication and strong multitasking abilities.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Stubriks Steakhouse & Bar
Fullerton, CA
01.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest experience.
- Collaborated with waitstaff to communicate guest needs effectively.
- Maintained cleanliness and organization of the front-of-house area.
- Handled guest inquiries and resolved issues to enhance satisfaction levels.
- Monitored dining room flow to minimize wait times during peak hours.
- Supported special events by coordinating seating arrangements and guest lists.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma - General Education
Cabrillo Point Academy
Poway, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Scheduling
- Handling complaints
- Personal presentation
- Relationship building
- Reservation handling
- Table bussing
- Payment processing
- Judgment and decision making
- Supply restocking
- Reservation planning
- Server support
- Front-of-house display creation
- Reservations coordination
- Efficient seating
- Food station setup
- Dining area maintenance
Timeline
Restaurant Hostess
Stubriks Steakhouse & Bar
01.2025 - Current
High School Diploma - General Education
Cabrillo Point Academy