Charlie Becker
Great Falls,MT
Summary
Dynamic customer service professional with a proven track record at Home Depot, enhancing customer satisfaction through effective complaint handling and problem-solving. Skilled in multitasking and decision-making, I excel in fast-paced environments, ensuring accurate transactions and fostering loyalty. Committed to delivering exceptional service and maintaining high standards in all interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Home Depot
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
Cashier
Murdoch Ranch & Home Supply
09.2021 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Custer County District High School
Miles City, MT05.2023
Skills
- Active learning
- Customer focus
- Complaint handling
- Typing speed
- Assertiveness
- Email management
- Language proficiency
- Customer service
- Verbal and written communication
- Decision-making
- Windows 10
- Account updating
- Information protection
- Issue escalation
Certification
CPR/ First-aid
Timeline
Customer Service Desk Associate
Home Depot
10.2024 - Current
Cashier
Murdoch Ranch & Home Supply
09.2021 - 09.2024
High School Diploma -
Custer County District High School