Charlie James
Petal,MS
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
23
23
years of professional experience
Work History
Branch Manager
Refresh Vending
Hattiesburg, MS
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Area Manager
Shoney's Restaurant
Hattiesburg, MS
12.1998 - 12.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 8 location managers and managed 250 employees, maintaining contractual, compliance and reporting requirements for all areas and assets.
Education
BBA - Business Management
Delta State University
Cleveland, MS12.1994
Skills
- Projections Development
- Scheduling and Coordinating
- Human Resource Management
- Policies and Procedures
- Conflict Management
- Technical Proficiency
Timeline
Branch Manager
Refresh Vending
05.2021 - Current
Area Manager
Shoney's Restaurant
12.1998 - 12.2020
BBA - Business Management
Delta State University
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