Summary
Overview
Work History
Education
Skills
Timeline
Intern

Charlie James

Petal,MS

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.

Overview

23
23
years of professional experience

Work History

Branch Manager

Refresh Vending
Hattiesburg, MS
05.2021 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Area Manager

Shoney's Restaurant
Hattiesburg, MS
12.1998 - 12.2020
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 8 location managers and managed 250 employees, maintaining contractual, compliance and reporting requirements for all areas and assets.

Education

BBA - Business Management

Delta State University
Cleveland, MS
12.1994

Skills

  • Projections Development
  • Scheduling and Coordinating
  • Human Resource Management
  • Policies and Procedures
  • Conflict Management
  • Technical Proficiency

Timeline

Branch Manager

Refresh Vending
05.2021 - Current

Area Manager

Shoney's Restaurant
12.1998 - 12.2020

BBA - Business Management

Delta State University

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Charlie James