Charlie Grace Macintosh
Brookings,OR
Summary
Dynamic front desk professional with a proven track record at Dance Art Studio, excelling in customer service and attention to detail. Enhanced client satisfaction through effective appointment management and streamlined financial processes, resulting in improved operational efficiency. Recognized for fostering positive relationships and delivering exceptional service in fast-paced environments.
Overview
1
1
Certificate
Work History
Front Desk Receptionist
Dance Art Studio
Crescent City, CA
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Handled appointment scheduling and coordination for instructors and students.
- Assisted in processing payments and maintaining accurate financial records.
- Provided information about classes, schedules, and studio policies to prospective clients.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Implemented efficient filing systems for student records to improve accessibility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Lodge Attendant, Food Server, Bartender
Patrick Creek Inn
- Maintained cleanliness and organization of guest areas to enhance visitor experience.
- Assisted with check-in and check-out processes, ensuring smooth guest transactions.
- Provided information on local attractions and amenities to enhance guest satisfaction.
- Monitored inventory levels of supplies, notifying management for restocking needs.
- Responded promptly to guest inquiries and concerns, improving overall service quality.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Provided knowledgeable recommendations on local attractions, enhancing guest experiences.
- Resolved guest issues effectively, resulting in positive reviews and repeat business for the lodge.
- Collaborated with housekeeping staff to ensure timely room turnover and high standards of cleanliness.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Clubhouse Attendant, Bartender
Del Norte Golf
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Handled appointment scheduling and coordination for instructors and students.
- Assisted in processing payments and maintaining accurate financial records.
- Provided information about classes, schedules, and studio policies to prospective clients.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Implemented efficient filing systems for student records to improve accessibility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Education
Wildlife Biology
College of The Redwoods
Crescent City, CATheatre Arts
College of The Siskiyous
Yreka, CABusiness Administration
Fresno City College
Fresno, CASkills
Customer service
Attention to detail
Time management
Listening skills
Timeline
Front Desk Receptionist
Dance Art Studio
Lodge Attendant, Food Server, Bartender
Patrick Creek Inn
Clubhouse Attendant, Bartender
Del Norte Golf
Wildlife Biology
College of The Redwoods
Theatre Arts
College of The Siskiyous
Business Administration
Fresno City College
Accomplishments
Joy Directors Award 1994
Certification
Food Safety Serve Cert