ROSALENA MARTONI
East Haven,CT
Summary
Friendly Patient Scheduler with extensive knowledge of treatment scheduling. Committed to accurate records and efficient scheduling. Adept at multitasking, working quickly, and assisting with office administration duties. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Orthotic Fitter/Patient Scheduler
Yale Surgical Orthotics And Prosthetics
New Haven, CT
12.2021 - Current
- Set and confirmed customer appointments.
- May assist chaperone duties for patient medical procedures as needed.
- Copied and faxed important information for patient and client records.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Entered information into system to update status reports.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintain HIPAA requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CNA
DSS
Branford, CT
06.2014 - 12.2021
- Facilitated communication between patients, family members, and healthcare professionals.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Delivered information regarding care and medications to patients and caregivers in comprehensible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with lifting patients to move on or off beds.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
East Haven High School
East Haven, CT06-2013
Skills
- Data entry
- Problem-solving
- Teamwork and collaboration
- Documentation expertise
- Telephone etiquette
- Customer service
- Maintain HIPAA requirements
- Schedules Follow up Appointments
- Adaptive learning
- Patient care
- Measurement techniques
- Motivational interviewing
- Anatomical models
- Orthotic assessment
References
References available upon request.
Podiatry Education Symposium Seminar
- Wound Science Symposium 2022/2023
- Yale Foot and Ankle Society Spring Seminar 2024
Languages
English
Full Professional
Italian
Full Professional
Spanish
Limited
Portuguese
Elementary
Timeline
Orthotic Fitter/Patient Scheduler
Yale Surgical Orthotics And Prosthetics
12.2021 - Current
CNA
DSS
06.2014 - 12.2021
High School Diploma -
East Haven High School