Charlie Tompkins
Fort Collins,CO
Summary
Adept at enhancing customer satisfaction, I leveraged exceptional service skills and strong work ethic at Hula Hut to streamline service and improve guest experiences. Skilled in cash handling and guest engagement, I boosted efficiency and fostered positive relationships, contributing to a notable increase in repeat business. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable at Hula Hut by providing successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hula Hut
03.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Hutchins Bbq
11.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
Shift Runner
Dairy Queen
04.2021 - 11.2021
- Welcomed customers and helped determine their needs.
- Experienced taking food orders, operating cash registers, keeping equipment clean, safe food handling, and preparing food and beverages.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Bachelor of Science - Clinical Psychology
Colorado State University
Fort Collins, CO05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Safe Food Handling
- Cleanliness standards
- Food Running
- Menu Memorization
- Allergy awareness
Certification
I have my Texas Alcoholic Beverage Commission seller certification as well as my Texas Food Handler Certificate.
Additional Information
References
Hula Hut Contact - Penny ( 214-621-2261)
Hutchins Contact - (972-377-2046)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Hula Hut
03.2023 - 08.2024
Server
Hutchins Bbq
11.2021 - 04.2023
Shift Runner
Dairy Queen
04.2021 - 11.2021
Bachelor of Science - Clinical Psychology
Colorado State University
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