Charline Nkempu
Killeen
Summary
Organized and tech-savvy professional with experience in data entry, customer service, and healthcare support. Proficient in Microsoft Office, Excel, and remote communication tools. Known for attention to detail, reliability, and delivering high-quality work in remote and fast-paced environments.
Overview
6
6
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Touchstone Communities®
Dola
02.2026 - 04.2026
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living areas.
- Provided emotional support and companionship to residents.
- Documented resident care activities in electronic health records.
- Helped train new staff on care protocols and procedures.
- Participated in resident activities to enhance social engagement.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Special Education Aide
KISD
Killeen
06.2025 - 04.2026
- Supported teachers in implementing individualized education plans for students.
- Assisted students with daily activities and classroom transitions.
- Collaborated with staff to create a positive learning environment.
- Monitored student behavior and provided guidance during lessons.
- Prepared educational materials and resources for classroom use.
- Aided in the assessment of student progress and needs.
- Communicated effectively with parents about student development.
- Participated in training sessions to enhance support strategies for students.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Worked with both groups and individuals to provide instruction in mathematics, reading, science, and history.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Aided disabled students in using restroom facilities.
- Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
- Participated in supervision of students during lunch, physical education, and after-school extracurricular activities to maintain peaceful and productive environment.
- Monitored students' use of personal medical equipment to encourage proper use and prevent injury.
Caregiver
Senior helping senior
Killeen
04.2025 - 11.2025
- Provided compassionate care and companionship to seniors in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Administered medications as prescribed, ensuring adherence to care plans.
- Collaborated with healthcare professionals to coordinate client care needs.
- Recorded and reported changes in clients' health or behavior promptly.
- Engaged clients in recreational activities to promote mental stimulation and well-being.
- Supported families by communicating client progress and needs regularly.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Supported bathing, dressing and personal care needs.
Data Entry Clerk
MTN Satellite Communications
Dola
11.2022 - 09.2023
- Entered customer data into company database accurately and efficiently.
- Verified data entries for completeness and correctness.
- Managed paperwork by organizing and filing documents systematically.
- Coordinated with team members to ensure timely data updates.
- Utilized spreadsheets to track and manage project-related information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
Customer Service Representative
Hotel prince de Gaulle
Dola
10.2021 - 09.2022
- Assisted guests with check-in and check-out procedures efficiently.
- Answered phone calls, addressing inquiries and reservation requests promptly.
- Provided information about hotel amenities and local attractions to guests.
- Maintained accurate records of guest interactions in hotel management software.
- Resolved guest complaints and concerns with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Client Support Specialist
Mockmbie credit union
Dola
04.2020 - 03.2022
- Provided exceptional support to members through various communication channels.
- Resolved client inquiries and issues efficiently and effectively.
- Educated clients on products and services available at the credit union.
- Conducted follow-ups to ensure client satisfaction with services received.
- Utilized CRM software to track interactions and manage client relationships.
- Identified opportunities to improve customer service procedures and implemented changes accordingly.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Helped develop strategies for improving overall efficiency of client support operations.
- Performed data entry tasks for client records management.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Updated client data and provided contact details to key stakeholders.
Education
Associate of Arts - Hospitality And Tourism Management
IUEs /insam
Douala , Cameroon 10.2021 - 06.2026
Collège Bilingue Saint Laurent
Douala , Cameroon Microsoft Office Specialist - Microsoft Office
Allo Training
Douala , Cameroon 02.2021 - 03.2021
Skills
- Customer service
- Data entry
- Team collaboration
- Conflict resolution
- Microsoft Office
- Patient care
- Educational support
- EMR / EHR
- Direct patient care
- Case management
- Basic life support
- Conducting intakes
- Intake recording
- Activity planning
Languages
English
Full Professional
Certification
- CNA License – Active
- Customer Service
- Microsoft Excel
- Microsoft Office
Affiliations
- Computer use
- Customer interaction
- Organization & attention to detail
- Reliability and teamwork
Timeline
Certified Nursing Assistant
Touchstone Communities®
02.2026 - 04.2026
Special Education Aide
KISD
06.2025 - 04.2026
Caregiver
Senior helping senior
04.2025 - 11.2025
Data Entry Clerk
MTN Satellite Communications
11.2022 - 09.2023
Customer Service Representative
Hotel prince de Gaulle
10.2021 - 09.2022
Associate of Arts - Hospitality And Tourism Management
IUEs /insam
10.2021 - 06.2026
Microsoft Office Specialist - Microsoft Office
Allo Training
02.2021 - 03.2021
Client Support Specialist
Mockmbie credit union
04.2020 - 03.2022
Collège Bilingue Saint Laurent