Summary
Overview
Work History
Education
Skills
Timeline
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Charlise Keller

Bedford,TX

Summary

Dynamic broista with a 3 year proven track record at Dutch Bros, excelling in customer service and team leadership. Well versed in POS system operation and adept at staff training. I love love meeting new customers, talking to regulars, and skilled in resolving complaints from both employees and our customers. I handle cash and excelled in working the POS systems. I’m very hardworking and learn quickly on my feet!

Overview

3
3
years of professional experience

Work History

Shift Leader

Dutch Bros
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Highschool Diploma -

Trinity High School
Euless, TX
05.2023

Skills

  • Customer service focus
  • Team Leadership
  • Cash Handling
  • Decision-making capabilities
  • Flexible Schedule
  • Strong verbal and written communication
  • Training Assistance
  • Staff education and training
  • POS System Operation

Timeline

Shift Leader

Dutch Bros
09.2021 - Current

Highschool Diploma -

Trinity High School
Charlise Keller