Charlize Wolf
Quogue,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service at Latitude Seafood Co. Proven ability to manage high-pressure situations while maintaining a friendly demeanor. Skilled in conflict resolution and waitlist management, ensuring a seamless dining experience. Committed to fostering teamwork and enhancing guest satisfaction through effective communication and support.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Latitude Seafood Co.
08.2024 - Current
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Lifeguard
Coastline Aquatics
04.2024 - Current
- Monitored swimming areas to ensure safety of patrons and prevent accidents.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Enforced facility rules and regulations to maintain a safe environment for guests.
- Conducted regular inspections of pool facilities and equipment for cleanliness and functionality.
- Assisted in training new lifeguards on emergency procedures and safety protocols.
- Participated in ongoing training sessions to enhance lifesaving skills and knowledge of aquatic safety practices.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Babysitter
Independent
03.2021 - 02.2025
- Supervised children's activities, ensuring a safe and engaging environment.
- Developed and implemented age-appropriate educational games and crafts.
- Maintained open communication with parents regarding child's progress and behavior.
- Adapted to individual children's needs, fostering emotional and social development.
- Organized daily schedules, balancing playtime, learning, and rest effectively.
- Resolved conflicts among children using mediation techniques to encourage cooperation.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Referee
Chesterfield Youth Lacrosse
09.2022 - 11.2024
- Enforced game rules consistently, ensuring fair play and sportsmanship among participants.
- Communicated effectively with coaches and players to clarify decisions and maintain game flow.
- Observed player behavior to prevent potential conflicts, promoting a safe environment for all participants.
- Assessed game situations quickly, making accurate calls under pressure during high-stakes matches.
- Provided clear guidance to youth players on rule interpretations and gameplay strategies post-game.
- Collaborated with other officials to ensure adherence to league standards and regulations during games.
- Promoted good sportsmanship among players.
- Kept track of time and scores during games
Restaurant Hostess
NAPA Kitchen & Wine
08.2023 - 10.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth flow of restaurant operations.
- Managed reservation system, optimizing table turnover and enhancing guest experience.
- Assisted in training new host staff, fostering teamwork and improving service consistency.
- Coordinated with kitchen and waitstaff to ensure timely and accurate order delivery.
- Handled guest inquiries and complaints professionally, contributing to positive dining experiences.
- Monitored dining area for cleanliness and organization, maintaining high standards of hospitality.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Coach
Chesterfield Youth Lacrosse
03.2023 - 05.2024
- Assisted in developing individualized training plans for athletes.
- Supported coaching staff during practice sessions to enhance team performance.
- Observed and analyzed player techniques to provide constructive feedback.
- Collaborated with teammates to foster a positive and motivating environment.
- Facilitated communication between players and coaches for effective strategy implementation.
- Implemented basic drills focusing on skill development and physical conditioning.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Education
Bachelor - Political Science And Government
Western Connecticut State University
Danbury, CTCosby High School
Midlothian, VA05.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Assertiveness
- Handling complaints
- Scheduling
- Table bussing
- Judgment and decision making
- POS system operations
- Menu memorization
- Server support
- Dining room management
- Front-of-house display creation
- Team collaboration
- Conflict de-escalation
- Friendly demeanor
- Take-out service
- Waitlist management
Timeline
Restaurant Hostess
Latitude Seafood Co.
08.2024 - Current
Lifeguard
Coastline Aquatics
04.2024 - Current
Restaurant Hostess
NAPA Kitchen & Wine
08.2023 - 10.2024
Coach
Chesterfield Youth Lacrosse
03.2023 - 05.2024
Referee
Chesterfield Youth Lacrosse
09.2022 - 11.2024
Babysitter
Independent
03.2021 - 02.2025
Bachelor - Political Science And Government
Western Connecticut State University
Cosby High School
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