Charlotte Anne Merritt
Eugene,OR
Summary
Dedicated medical support professional with 18 months of experience in a clinical environment and two years as a library technician. Proficient in streamlining office operations and providing exceptional physician support through meticulous patient information management, accurate encounter documentation, and effective scheduling of future visits. Known for fostering positive patient interactions that enhance satisfaction ratings and boost retention. Demonstrated expertise in researching and promoting programs to improve patron accessibility while managing collection and catalog records with precision and attention to detail.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
Dept of Veteran Affairs
09.2024 - Current
- Use software applications and databases for entering, modifying, and retrieving sensitive information and assorted data in electronic medical records
- Manage, modify, and adjust patient appointment schedules in alignment with VHA national guidelines
- Evaluate nature and urgency of patient requests to allocate patients to appropriate medical staff
- Direct patients to exam rooms, field, questions, and prepare forms for physician examinations
- Orient and train new staff on proper procedures and policies
Library Specialist
4J School District
09.2023 - 06.2024
- Achieved the highest number of book circulations among middle schools in the 4J school district with over 3,500 circulations during the school year
- Successfully acquired, processed, and cataloged nearly 400 new books for the library and removed over 5,000 outdated titles especially age inappropriate titles
- Set up computer and digital device access, providing assistance with use and operation
- Monitored library environments to maintain safe, hazard-free settings
- Helped children select appropriate reading level library books
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment
- Handled check-in and check-out process of library books and materials at circulation desk
- Processed customer fines and educated individual patrons on ways to minimize future charges
- Placed books on proper shelves when returned to circulation
Library Assistant
4J School District
03.2021 - 06.2023
- Handled check-in and check-out process of library books and materials at circulation desk
- Managed the processing of returned materials, and handled fines and student records
- Placed books on proper shelves when returned to circulation
- Gained strong understanding of various methods for cataloging books and other materials including over $4,000 worth of new books for the library
- Learned the proccess and criteria for de-selection of materials
- Developed library displays and implemented innovative outreach activities for improved engagement
- Monitored library environments to maintain safe, hazard-free settings
Package Center Supervisor
UPS Eugene
06.2021 - 12.2021
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Supervised team of loaders and drivers to efficiently complete tasks
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Proved successful working within tight deadlines and a fast-paced environment
- Resolved conflicts between team members and addressed complaints or grievances
- Trained new staff on job duties, company policies, and safety procedures
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment
Retail Merchandiser
Hallmark
07.2020 - 08.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items
- Collaborated with store managers to determine best placement for merchandise displays
- Developed merchandising strategy to efficiently move overstock
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Traveled safely between client sites to service displays and perform stock inventory
Temporary Office Assistant
Lane County Developmental Disabilities Services
02.2021 - 06.2021
- Answered and managed incoming and outgoing calls
- Prepared and proofed documents for accuracy, and organized documents and records
- Digitized thousands of hard copy documents, creating searchable records for the archives
- Input data into spreadsheets and databases
- Kept office supplies organized and stocked, placing orders promptly to replenish materials before depleted
- Supported staff on special assignments and ad hoc projects
Education
Master of Science - Library Information Science
Saint John’s University
Queens, NY01-2024
Associate of Arts - Film
The Los Angeles Film School
Hollywood, CA12-2016
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL10-2014
Skills
- Experienced in cataloging materials and records
- Collection management / Digital archiving
- Proficient in Windows and MAC OS
- Expert in Microsoft Office applications
- Trained in use of Adobe Creative Suite
- Medical terminology proficiency
- Medical records management
- Effective communication
- Teamwork and collaboration
- Attention to detail
- Educated in Springshare, Polaris, LibGuides, ArchivesSpace, Destiny, OCLC, and EBSCOHost
- Familiar with cataloging formats including: RDA, MARC21, DACS, Dublin Core, EAD / MODS
Accomplishments
- Recognized for outstanding dedication to patient care
- Proven history of problem solving and conflict resolution
- Improved circulation through events and programming
- Updated collection and catalog clearing over three decades of outdated and inappropriate materials
- Graduated at the top of the class in all three degree programs, receiving both honors and awards
Languages
French
Limited Working
Spanish
Elementary
Timeline
Medical Support Assistant
Dept of Veteran Affairs
09.2024 - Current
Library Specialist
4J School District
09.2023 - 06.2024
Package Center Supervisor
UPS Eugene
06.2021 - 12.2021
Library Assistant
4J School District
03.2021 - 06.2023
Temporary Office Assistant
Lane County Developmental Disabilities Services
02.2021 - 06.2021
Retail Merchandiser
Hallmark
07.2020 - 08.2021
Master of Science - Library Information Science
Saint John’s University
Associate of Arts - Film
The Los Angeles Film School
Bachelor of Arts - Creative Writing
Full Sail University
MILITARY EXPERIENCE
- Operated three offices with a staff of three (Personnel, Training, Supply).
- Responsible for reporting daily strengths, duty travel, training logs, and supply inventories
- Operated vehicles from passenger to commercial trucks containing personnel, supplies, and HAZ-MAT
- Cross-trained in communication, intelligence analysis, medical support, and unarmed combat instruction
- Learned military discipline, honors, basic survival skills, rifle marksmanship, and critical combat care