Open To Work
Hi, I’m
Charlotte Brown
Memphis,TN
Summary
Detail-oriented medical receptionist with expertise in electronic health records, patient scheduling, and insurance verification. Proven track record of enhancing operational efficiency and delivering exceptional patient service. Strong focus on teamwork and effective communication in a fast-paced environment.
Overview
5
years of professional experience
Work History
HealthPartnersChanhassen, Minnesota
Medical Receptionist
01.2025 - Current
Job overview
- Managed patient check-in and check-out processes to optimize patient flow and reduce wait times.
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Coordinated with medical staff to facilitate seamless patient flow throughout visits.
- Answered incoming calls, resolving inquiries from patients and external medical offices to enhance communication and patient satisfaction.
- Processed insurance information and verified coverage details to support billing accuracy.
- Maintained accurate patient records in compliance with privacy regulations.
- Retrieved faxes and uploaded documents into patient charts to assist clinical staff.
- Followed up on patient appointments while collecting and processing payments.
CVS PharmacyChanhassen, Minnesota
Pharmacy Technician
09.2024 - 01.2025
Job overview
- Accurately dispensed medications in accordance with established protocols and safety guidelines.
- Verified patient information for accuracy before medication dispensing process.
- Educated patients on proper medication usage and potential side effects.
- Communicated with healthcare providers to clarify medication orders and instructions.
- Assisted pharmacist in managing high volume of prescriptions and resolving customer inquiries to enhance service delivery.
- Entered patient profiles, billing details, and prescription orders into pharmacy software with attention to accuracy and efficiency.
- Created and updated customer profiles, including demographics, allergies, and medications in pharmacy systems.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
Lifetime Fitness CenterEden Prairie, Minnesota
Concierge
05.2024 - 09.2024
Job overview
- Greeted guests warmly, enhancing their experience with personalized service recommendations.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Resolved member inquiries and concerns promptly to enhance satisfaction levels.
- Resolved member complaints efficiently, ensuring satisfactory outcomes and improved member satisfaction.
- Maintained accurate records of member accounts and service requests, supporting effective service delivery.
- Delivered mail and packages securely to recipients, keeping items secure.
Lifetime Fitness CenterEden Prairie, Minnesota
Facility Operations Team Member
07.2023 - 05.2024
Job overview
- Ensured operational protocols upheld to deliver consistent customer service.
- Resolved facilities management complaints to enhance customer satisfaction.
- Maintained accurate records of repairs, modifications, and inspections to support facility operations.
- Supported team members in daily operations and equipment handling procedures.
- Facilitated document preparation for obtaining necessary property usage permits.
Crumbl CookiesEden Prairie, Minnesota
Shift Lead
11.2021 - 07.2023
Job overview
- Executed opening and closing procedures, managing alarm system and cash counting to ensure security and accuracy.
- Coordinated shift schedules to optimize team coverage during peak hours, enhancing service availability.
- Resolved customer inquiries promptly, contributing to high satisfaction levels and repeat business.
- Facilitated team collaboration through regular meetings and open communication. by providing guidance and support to members.
- Addressed conflicts between customers, employees, and vendors in a timely manner.
StarbucksEden Prairie, Minnesota
Barista
07.2021 - 11.2021
Job overview
- Provided personalized customer service to enhance guest satisfaction.
- Greeted customers and processed orders for coffee, food items, and beverages.
- Worked with team members to streamline service during peak hours.
- Managed inventory levels to ensure adequate stock availability. and restocked supplies as needed.
- Maintained cleanliness of workstations and customer areas to promote a welcoming environment.
Cafe ZupasEden Prairie, Minnesota
Kitchen Staff Member
02.2021 - 07.2021
Job overview
- Prepared food according to customer requests and supervisor guidelines, ensuring compliance with safety and quality protocols.
- Worked with team members to streamline kitchen operations and enhance service delivery.
- Managed daily checklists to ensure smooth workflow in kitchen activities.
- Provided outstanding customer service in fast-paced dining environment, contributing to positive guest experiences.
- Handled all cash register operations, processing cash, credit, and gift card payments.
Education
Eden Prairie High SchoolEden Prairie, MN
High School Diploma
06-2022
Normandale Community CollegeMinneapolis, MN
Some College (No Degree) from Nursing
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- Medical terminology
- Data entry accuracy
- Customer service management
- Effective communication
- Attention to detail
- Time management
Languages
Finnish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
employee of the month
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Medical Receptionist
HealthPartners
01.2025 - Current
Pharmacy Technician
CVS Pharmacy
09.2024 - 01.2025
Concierge
Lifetime Fitness Center
05.2024 - 09.2024
Facility Operations Team Member
Lifetime Fitness Center
07.2023 - 05.2024
Shift Lead
Crumbl Cookies
11.2021 - 07.2023
Barista
Starbucks
07.2021 - 11.2021
Kitchen Staff Member
Cafe Zupas
02.2021 - 07.2021
Eden Prairie High School
High School Diploma
Normandale Community College
Some College (No Degree) from Nursing