Charlotte Brown
Pearl,MS
Summary
Detail-oriented Medical Office Secretary with expertise in patient scheduling, medical billing, and electronic health records management. Leverages strong communication, time management, and problem-solving skills to optimize office operations and enhance patient care. Familiar with call center customer service, committed to maintaining confidentiality and delivering efficient administrative support.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Medical Office Secretary
University Mississippi Medical Center
Jackson, Ms.
08.1994 - 06.2026
- Managed patient scheduling and appointment coordination for efficient office operations.
- Processed patient intake forms and maintained accurate electronic health records.
- Handled incoming calls, delivering timely information to patients and staff to enhance communication.
- Assisted healthcare providers with administrative tasks and communication needs.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated with patients with compassion while keeping medical information private.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Prepared examination rooms and supported healthcare providers with patient care.
- Assisted in scheduling appointments for patients.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
- Managed patient records by entering data into a computerized system.
- Created detailed patient invoices for services rendered, ensuring clarity and accuracy in billing.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Coordinated with other departments within the hospital regarding patient care needs.
- Ordered office supplies and maintained inventory levels.
- Responded to emails promptly from both internal and external customers.
- Monitored medical supply levels and restocked shelves as necessary.
- Managed multiple phone lines to ensure efficient communication flow.
- Answered incoming calls to provide assistance, information, and medical personnel access.
- Helped customers with questions and provided effective solutions.
- Responded to customer inquiries with accurate information in a timely manner.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Education
Jim High School
Jackson, MsSkills
- Appointment scheduling
- Electronic records management
- HIPAA compliance
- Medical documentation
- Office administration
Affiliations
Member of, OES: Order of Eastern Star. A Christian organization that involves men and women.
Certification
I have a certificate and unit secretary/unit manager. I acquired that training from University Mississippi Medical Center.. I am also a license phlebotomist, I inquired that training/certificate from Majestic learning Institute.
Timeline
Medical Office Secretary
University Mississippi Medical Center
08.1994 - 06.2026
Jim High School