SILVIA C. VALLE
Brooklyn,NY
Summary
Dedicated Clerical Assistant experienced in managing diverse administrative tasks within fast-paced environments. Delivered effective support through a strong commitment to teamwork and fostering cohesion among colleagues. Maintained a calm and pleasant demeanor under pressure, contributing positively to workplace dynamics.
Overview
13
13
years of professional experience
Work History
Medical Office Secretary
Prominis Medical Services
Brooklyn, New York
06.2025 - Current
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Processed medical records and maintained confidentiality in compliance with regulations.
- Assisted in billing and insurance claims submissions to ensure timely reimbursements.
- Coordinated communications between medical staff and patients for seamless information flow.
- Maintained office supplies inventory and ordered materials as needed for daily functions.
- Handled incoming calls, addressed inquiries, and directed them to appropriate personnel.
- Organized patient files and ensured accurate documentation for quick retrieval.
- Supported front desk operations by greeting patients and facilitating check-in processes.
- Assisted in scheduling appointments for patients.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
- Ordered office supplies and maintained inventory levels as needed.
- Prepared forms, letters, reports and other documents as requested by medical staff.
- Maintained an organized filing system of patient charts and documents.
- Scanned documents into electronic format for easy retrieval later on.
- Set up new patient files with appropriate documentation.
- Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
- Verified that all required paperwork was completed before patient visits.
- Responded to emails promptly from both internal and external customers.
- Answered incoming calls and responded to inquiries from patients and staff members.
Clerical Associate III
Elmhurst Hospital
Elmhurst, New York
11.2022 - 02.2025
- Coordinated appointment scheduling across multiple medical departments to enhance patient access to care.
- Schedule patient appointments for clinics and therapy sessions using EPIC/Cadence.
- Manage and update scheduling templates based on provider availability and quotas.
- Coordinated communication between patients and healthcare providers.
- Processed patient intake forms and verified insurance information to ensure accurate records and streamline patient flow.
- Performed clinic visit openings and closings to maintain a structured patient flow. and ensure accurate patient registration.
- Verified insurance coverage and obtained preauthorizations.
- Communicate with Health Information Management to secure medical notes for scanning.
- Perform demographic and insurance updates, ensuring accurate patient data collection.
- Assist with identifying self-pay and Medicaid fee-for-service patients.
- Contributed to performance improvement initiatives aimed at optimizing clinic operations. and participate in training programs.
- Generate reports and assist in data collection for administrative purposes.
Medical Receptionist
Woodhull Medical and Mental Health Hospital
05.2021 - 08.2021
- Verified insurance and updated patient demographics to streamline discharge processes.
- Managed patient intake and escorted patients to rooms while maintaining updated medical boards.
- Checked in and out patients, ensuring accuracy of information and co-pays to enhance patient experience.
- Utilized EMR software to maintain patient records while adhering to HIPAA regulations.
Front Office Operator
White Glove Community Care
01.2020 - 03.2020
- Coordinated scheduling, rescheduling, and management of cancellations and waitlist appointments to optimize patient flow using Department Appointment Report (DAR).
- Executed scanning and uploading of ID, insurance, and referrals into Media Manager for streamlined patient record management.
- Transcribed orders and edited referral shells for accurate processing.
- Updated and maintained patient demographics in spreadsheets to ensure accurate and accessible information.
Medical Secretary - Pediatric Cardiology Dept
NYU LANGONE MEDICAL CENTER
09.2019 - 12.2019
- Completed Integrated Registration and Scheduling training in EPIC.
- Created Echo-cardiogram and EKG records in EPIC.
- Entered CPT clinical codes, ensuring accurate billing for services rendered.
- Compiled charts, including ROS and doctor's notes, for pediatric and fetal patients.
- Registered Holter and Event Monitors for heart murmur patients, facilitating timely diagnostic evaluations.
- Obtained necessary authorizations for procedures for echocardiograms through McKesson/Change Healthcare.
- Assisted patients with MyChart for check-in and check-out.
- Managed cash and credit card transactions for patient services, including credit card and cash transactions.
Medical Clerk - Postpartum
Elmhurst Hospital
12.2018 - 07.2019
- Managed electronic medical records, enhancing accuracy of patient information and request forms for improved patient care.
- Fostered positive relationships with patients, families, and healthcare teams, contributing to quality care experiences.
- Provided timely follow-ups to address patient requests, ensuring professional and efficient communication.
- Arranged follow-up appointments for mothers and newborns to support health management. for mothers and newborns.
Register Clerk
LINCOLN HOSPITAL
04.2018 - 11.2018
- Verified patient consent forms and discharge notices, ensuring compliance with HIPAA and state regulations for patient confidentiality.
- Assessed patient needs in Express Care and redirected patients to the ER.
- Validated insurance coverage, coordinating with Insurance Counselors to facilitate seamless appointment scheduling.
Clerical Associate
DEPARTMENT OF HEALTH & MENTAL HYGIENE
08.2016 - 02.2018
- Organized and filed medical records chronologically to ensure easy access and retrieval.
- Scanned and filed paper documents efficiently upon return to unit to maintain updated records.
- Anticipated patient needs and provided timely solutions to enhance patient experience.
Emergency Room Clerk
Woodhull Medical and Mental Health Hospital
10.2013 - 07.2016
- Verified insurance, updated patient demographics, and prepared patients for seamless transfers to ensure continuity of care.
- Assisted across multiple ER units, including Trauma, Clinical, Adult ER, and Pediatrics, enhancing patient flow and support.
- Updated patient pharmacy information using e-prescribe program to ensure accurate medication management.
- Updated patient pharmacy information using the e-prescribe program.
Education
Associates - Criminal Justice
Briarcliff College
New YorkSkills
- Epic EMR
- EHR Systems
- EPIC
- Cerner
- Medical Records Management
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Billing
- Coding
- CPT
- ICD-10
- HIPAA Compliance
- Data Management
- Workflow Coordination
- Microsoft Office Suite
- Outlook
- Strong Patient Interaction
- Customer Service
- Attention to detail
- Multi-tasking
- Time Management
- Team Collaboration
- Communication Skills
- Appointment management
- Insurance verification
- Patient registration
- Team collaboration
- Team collaboration
Timeline
Medical Office Secretary
Prominis Medical Services
06.2025 - Current
Clerical Associate III
Elmhurst Hospital
11.2022 - 02.2025
Medical Receptionist
Woodhull Medical and Mental Health Hospital
05.2021 - 08.2021
Front Office Operator
White Glove Community Care
01.2020 - 03.2020
Medical Secretary - Pediatric Cardiology Dept
NYU LANGONE MEDICAL CENTER
09.2019 - 12.2019
Medical Clerk - Postpartum
Elmhurst Hospital
12.2018 - 07.2019
Register Clerk
LINCOLN HOSPITAL
04.2018 - 11.2018
Clerical Associate
DEPARTMENT OF HEALTH & MENTAL HYGIENE
08.2016 - 02.2018
Emergency Room Clerk
Woodhull Medical and Mental Health Hospital
10.2013 - 07.2016
Associates - Criminal Justice
Briarcliff College