Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Flanigan

Brooklyn,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Maitre D'

Shukette
New York, NY
08.2023 - 06.2024
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience.
  • Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
  • Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.

Maitre D'

Three Dots And A Dash
Chicago, IL
02.2022 - 05.2023
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
  • Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
  • Provided seating arrangements for guests according to their needs and preferences.
  • Maintained up-to-date knowledge of menu items, ingredients, preparation techniques and other beverage offerings.
  • Served as liaison between front-of-house staff and management team for communication purposes.
  • Created seating charts for large groups or private events.
  • Assisted with training new maitre d' staff members on proper protocols and procedures.
  • Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
  • Coordinated 300+ diners per night in two separate seatings.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Making sure proper out times were given to guests and staff to ensure quality of service was maintained and future reservations remained on time.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Server

Pontiac BBQ
Cincinnati, OH
06.2018 - 11.2019
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills and calculate totals.

Retail Sales Associate

The Most Beautiful Thing In The World Is
Cincinnati, OH
12.2017 - 07.2018
  • Offered each costumer top-notch, personal service and polite support to boost sales and costumer satisfaction
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention and increase sales by 75%
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Deployed humor, patience and empathy to resolve customer issues
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Offered suggestions for additional items that may be of interest to customers.

Education

High School Diploma -

Oak Hills High School
Cincinnati, OH
06-2017

Skills

  • Guest Relations
  • Strong leadership
  • Team Management
  • Cultural Sensitivity
  • Adaptability
  • Detail Oriented
  • Conflict Resolution
  • Resilience

Timeline

Maitre D'

Shukette
08.2023 - 06.2024

Maitre D'

Three Dots And A Dash
02.2022 - 05.2023

Server

Pontiac BBQ
06.2018 - 11.2019

Retail Sales Associate

The Most Beautiful Thing In The World Is
12.2017 - 07.2018

High School Diploma -

Oak Hills High School

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Charlotte Flanigan