Charlotte Hartley
Altamonte Springs
Summary
Dynamic hospitality professional with a proven track record at Shulas 347 Grille, excelling in customer service and team collaboration. Adept at multitasking and managing high-pressure situations, ensuring exceptional guest experiences. Skilled in cash handling and effective time management, consistently enhancing customer satisfaction through proactive engagement and support.
Overview
2
2
years of professional experience
Work History
Host
Shulas 347 Grille
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
To Go Specialist
Broadway Ristorante & Pizzeria
04.2023 - 10.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Server/Host
Keke's Breakfast Cafe
03.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Lake Brantley High School
Altamonte Springs, FL05-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Cash handling
- Guest engagement
- Safe food handling
Timeline
Host
Shulas 347 Grille
10.2023 - Current
To Go Specialist
Broadway Ristorante & Pizzeria
04.2023 - 10.2023
Server/Host
Keke's Breakfast Cafe
03.2023 - 08.2023
Lake Brantley High School
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