Charlotte Higgins
Verbena,AL
Summary
Dynamic server and trainer with a proven track record at Shoney's, excelling in guest service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in food safety and maintaining a clean environment, contributing to increased sales and repeat business.
Overview
10
10
years of professional experience
Work History
Server/ Supervisor
Shoney's
02.2021 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server / Server Trainer
Cracker Barrell
03.2015 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Chilton County High School
Clanton, AL05.2002
Skills
- Server maintenance
- Cleaning and sanitation
- Guest service
- Food safety
- Customer service management
- Server training
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliability
Timeline
Server/ Supervisor
Shoney's
02.2021 - Current
Server / Server Trainer
Cracker Barrell
03.2015 - 06.2021
Chilton County High School
Similar Profiles
EMELIN RUIZEMELIN RUIZ
Server/Bartender at Shoney'sServer/Bartender at Shoney's
Kennedy RaymondKennedy Raymond
Assistant Manager at Shoney'sAssistant Manager at Shoney's
Matthew JohnsonMatthew Johnson
Kitchen Manager at Shoney's RestaurantKitchen Manager at Shoney's Restaurant
Marianne PadgettMarianne Padgett
Invoice Manager at Intergracare Medical SupplyInvoice Manager at Intergracare Medical Supply
Steven M. DendySteven M. Dendy
Director of Operations - Folding Cartons & Goodyear at HuhtamakiDirector of Operations - Folding Cartons & Goodyear at Huhtamaki