Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Charlotte Hoffman

South Elgin ,IL

Summary

Motivated individual with a background in customer service and training. Skilled in nutritional assessment and patient care support, contributing to high customer satisfaction through effective team collaboration and service enhancements.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Server

Wine Dive
Lawrence, Kansas
08.2025 - Current
  • Delivered exceptional customer service in a high-paced restaurant environment.
  • Guided guests in selecting wines to enhance dining experience.
  • Educated new staff on menu items and service standards.
  • Collaborated with kitchen staff to improve service efficiency. to streamline service processes.

Barista

151 Coffee
Lawrence, Kansas
08.2024 - 05.2025
  • Engaged with customers to create a welcoming atmosphere in the café.
  • Managed cash register transactions and handled customer payments accurately.
  • Operated espresso machines and other coffee equipment effectively.
  • Assisted in training new baristas on menu items and procedures.
  • Restocked supplies and inventory to ensure smooth operations throughout the day.

Dietary Aide

River Glen St. Charles
Saint Charles, Illinois
01.2021 - 08.2023
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.

Education

Bachelor of Science - Exercise Science

University of Kansas
Lawrence, KS
05-2027

High School Diploma -

Saint Charles North High School
Saint Charles, IL
05-2023

Skills

  • Customer service
  • Time management
  • Staff onboarding
  • Team collaboration
  • Menu knowledge
  • Patient care support
  • Task prioritization
  • Wine knowledge

Certification

  • Certificate Of Excellence, Through Atlantis Abroad Program

Affiliations

  • Clinical Internal abroad
  • Saint Lawrence Catholic Campus Center Volunteer
  • Member of Pi Beta Phi

Timeline

Server

Wine Dive
08.2025 - Current

Barista

151 Coffee
08.2024 - 05.2025

Dietary Aide

River Glen St. Charles
01.2021 - 08.2023

Bachelor of Science - Exercise Science

University of Kansas

High School Diploma -

Saint Charles North High School
Charlotte Hoffman