Motivated individual with a background in customer service and training. Skilled in nutritional assessment and patient care support, contributing to high customer satisfaction through effective team collaboration and service enhancements.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server
Wine Dive
Lawrence, Kansas
08.2025 - Current
Delivered exceptional customer service in a high-paced restaurant environment.
Guided guests in selecting wines to enhance dining experience.
Educated new staff on menu items and service standards.
Collaborated with kitchen staff to improve service efficiency. to streamline service processes.
Barista
151 Coffee
Lawrence, Kansas
08.2024 - 05.2025
Engaged with customers to create a welcoming atmosphere in the café.
Managed cash register transactions and handled customer payments accurately.
Operated espresso machines and other coffee equipment effectively.
Assisted in training new baristas on menu items and procedures.
Restocked supplies and inventory to ensure smooth operations throughout the day.
Dietary Aide
River Glen St. Charles
Saint Charles, Illinois
01.2021 - 08.2023
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS
05-2027
High School Diploma -
Saint Charles North High School
Saint Charles, IL
05-2023
Skills
Customer service
Time management
Staff onboarding
Team collaboration
Menu knowledge
Patient care support
Task prioritization
Wine knowledge
Certification
Certificate Of Excellence, Through Atlantis Abroad Program