Charlotte Ingram
Centreville
Summary
Dedicated front desk receptionist with strong customer service and organizational skills. Committed to enhancing guest experiences and ensuring seamless operations in a professional environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Clanton, AL
09.2025 - 02.2026
- Greeted guests warmly and efficiently, enhancing overall customer experience.
- Managed multi-line phone system, directing calls to appropriate departments.
- Assisted in check-in and check-out procedures, ensuring smooth operations.
- Maintained cleanliness and organization of front desk area to promote professionalism.
Customer Service Office Staff Member
Publix Grocery Store
Pelham, AL
10.2017 - 09.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed transactions accurately using point-of-sale systems to ensure smooth checkout processes.
- Assisted in training new staff on store policies, procedures, and customer interaction techniques.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming shopping environment.
Education
Thompson High School
Alabaster, ALSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Best Western Hotel
09.2025 - 02.2026
Customer Service Office Staff Member
Publix Grocery Store
10.2017 - 09.2025
Thompson High School