Charlotte Lyons
Marion,NC
Summary
Reliable Area Manager successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 14 years of management performance.
Overview
13
13
years of professional experience
Work History
Area Manager
Catawba Valley Staffing
07.2017 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Human Resource Manager
Total Quality Assurance, Inc.
10.2015 - 07.2017
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Owner/ General Manager
The Swamp Fox Tavern
01.2011 - 08.2015
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Associate of Applied Science - Elementary Education
Kaplan University
Davenport, IA08.2008
Certificate - Dental Assisting
Western Piedmont Community College
Morganton, NC05.1993
High School Diploma -
Hickory High School
Hickory, NC06.1992
Skills
- Operations Management
- Controlling Costs
- Relationship Building and Management
- Goals and Performance
- Team Development
- Process Improvement
- Organizational Skills
- Staff Recruiting
Timeline
Area Manager
Catawba Valley Staffing
07.2017 - Current
Human Resource Manager
Total Quality Assurance, Inc.
10.2015 - 07.2017
Owner/ General Manager
The Swamp Fox Tavern
01.2011 - 08.2015
Associate of Applied Science - Elementary Education
Kaplan University
Certificate - Dental Assisting
Western Piedmont Community College
High School Diploma -
Hickory High School
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