Summary
Overview
Work History
Education
Skills
Licenses Certifications Training
Timeline
Generic

Charlotte Martin

Knightdale,NC

Summary

Skilled Program Director adept at managing all facets of program operations, including administration and outreach. I am responsible and motivated, well-versed in multitasking to achieve challenging goals. Prepared to be an asset to an agency or company that I may continue to assist in its growth.

Overview

20
20
years of professional experience

Work History

Program Director

SCO Family of Services
Brooklyn, NY
10.2017 - 02.2022
  • Supervise staff of 20 or more, and 175 or more students in program
  • Initiating and setting goals for programs according to the strategic objectives of the organization
  • Conduct professional development training and planning for all staff, administrative and employees monthly
  • Developed and approved budgets for operations for programs
  • Write and submit proposals and bids in response to RFPs and RFAs on an annual basis, in alignment with portfolio goals, in collaboration with staff and external partners
  • Serve on school development planning boards, SLT, BRT and Safety plans
  • Complete Payrolls, timesheets, staffing schedules, volunteers, SYEP, guidance counselor, and social worker schedules in accordance with student and program needs
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Established relationships with key stakeholders to build trust in the organization's mission.
  • Ensured compliance with organizational standards and applicable laws and regulations.
  • Maintained communication with clients throughout their involvement in the program.
  • Compiled reports on program outcomes for internal and external stakeholders.
  • Negotiated contracts with vendors as needed for supplies or services related to the program.
  • Managed program operations and provided strategic leadership for workers.
  • Met with PTA, and SLT with Principal to ensure safety first, curriculum activities for students and parents were unified successfully
  • Prepared for quarterly audits of curriculum and attendance with stakeholders, NYCDOHM, and biannual OCFS program, DYCD
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Developed strategic plans to ensure successful program operations.
  • Researched funding opportunities to support program initiatives.
  • Organized and facilitated team meetings, workshops, and events.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Proficient in excel, microsoft word
  • Reviewed existing programs and identified areas of improvement or expansion.
  • Directed staff training on technical aspects of programming activities.
  • Supervised program and project managers to provide feedback and resolve complex problems.

Health Care Integrator

B2H SCO Family of Services
Brooklyn, NY
03.2017 - 10.2017
  • Provide weekly individual supervision, monthly group supervision, and facilitate monthly case presentations for staff B2H Respite teams as per case
  • Ensured each family received support based on their assessment into the At-Risk program
  • Maintain statistical data on all cases and track deadlines
  • Review Health Care Integrators' contact sheets, attendance records, dr
  • Visits, mental health therapy visits, home visits by ACS and supervisors
  • Responsible for Respite time sheets in collaboration with their services to families
  • Work closely with ACS and the State in implementing the Bridges to Health preventive program for youth
  • Accompany staff on Home Visits as necessary
  • Met with families to ensure children were maintained in a safe mental, and physical environment
  • Met with supervisors to ensure all my cases were updated and audited correctly monthly.
  • .Scheduled staff to ensure adequate coverage for respite services.
  • Implemented safety protocols in order to protect both the clients and staff members.
  • Communicated with patients with compassion while keeping medical information private.
  • Developed individualized service plans that met the unique needs of each family.
  • Advised families on available resources such as counseling programs or other community services.
  • Participated in case conferences, reviews, planning meetings and trainings.
  • Collaborated closely with families to develop strategies that would best meet their child's needs.
  • Maintained accurate records of client information including medical history, medications, progress notes and incident reports.

Licensed On-Site Provider

Happy Children Day Care
Brooklyn, NY
01.2016 - 03.2017
  • Recruit, orientate, and maintain the daycare, ensuring FCC network requirements, Head Start Performance Standards, licensure, and procedures are upheld
  • Manage confidential files of Early Head Start (EHS) Network of, children and families
  • Maintain and document all contacts with families
  • Maintain staff continuance education and training
  • Assist with the preparation and conducting of annual reviews and all other internal audits
  • Participate in community outreach events and attend community meetings as assigned, including marketing the EHS Network with the community including businesses in the area
  • Perform other duties as necessary to maintain professionalism with staff and parents.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.

Paraprofessional/ Administrative Assistant

Clara Cardwell School PS/IS 308K
Brooklyn, New York
09.2001 - 06.2015
  • Serviced Kindergarten thru Grade 8
  • Met with Principal and Assistant Principal in reference to all instructional materials on site
  • Assisted teachers with planning and preparing lessons for students.
  • Administered assessments to determine student's academic performance levels.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Helped implement behavior management strategies for individual students.
  • Assisted in the implementation of educational programs for special needs children.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Organized field trips and other school activities as requested by teachers or administrators.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Attended professional development workshops related to job responsibilities.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Graded assignments and tests and documented results into filing systems.
  • Taught daily life skills and behaviors to students to build practical knowledge.

Site Director

Brooklyn Community Services
Brooklyn, NY
08.2013 - 08.2014
  • Supervise staff, volunteers and 200 students in afterschool program
  • Meet weekly with Principal regarding functions of program to ensure the program is in alignment thematically with academic needs of students
  • Complete weekly reports for time and attendance to central office for staff and students
  • Developed and implemented strategies to maximize efficiency of operations.
  • Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
  • Ensured compliance with safety regulations and standards in the workplace.
  • Provided guidance, direction, and support to ensure completion of projects on time and within budget.
  • Assisted in recruiting, training, evaluating, and disciplining employees as needed.
  • Implemented new procedures for streamlining processes and increasing productivity.
  • Analyzed data from customer surveys to identify opportunities for improved service delivery.
  • Investigated customer complaints or inquiries regarding products or services offered by the organization.
  • Reviewed employee performance evaluations regularly to ensure equitable treatment among staff members.
  • Improved attendance performance, operational planning and financial backing by collaborating with school community and parents.
  • Enforced measures to control overtime and training costs.

Education

Bachelor of Arts - Education

BORICUA COLLEGE
NY
01.2007

Associate of Arts - Liberal Arts And General Studies

Boricua College
New York, NY
09-2004

Skills

  • Lesson Plan Workshops
  • Stress Management Workshops
  • Payroll & Bookkeeping
  • Financial Advisement
  • Teaching Strategies Coaching
  • Ceremonies and Gala Events
  • FAMIS & Procurement
  • Policy Implementation
  • Financial Management
  • Strategic Leadership
  • Policy and Procedure Improvements
  • Innovation and Creativity
  • Personnel Supervision
  • Budgeting and Financial Management

Licenses Certifications Training

  • Licensed Life Agent
  • RON NY Notary
  • Certified Life Coach
  • Health and Safety Training
  • Child Abuse
  • Violence and Prevention, CPR & Standard First Aid

Timeline

Program Director

SCO Family of Services
10.2017 - 02.2022

Health Care Integrator

B2H SCO Family of Services
03.2017 - 10.2017

Licensed On-Site Provider

Happy Children Day Care
01.2016 - 03.2017

Site Director

Brooklyn Community Services
08.2013 - 08.2014

Paraprofessional/ Administrative Assistant

Clara Cardwell School PS/IS 308K
09.2001 - 06.2015

Bachelor of Arts - Education

BORICUA COLLEGE

Associate of Arts - Liberal Arts And General Studies

Boricua College

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Charlotte Martin